What are the responsibilities and job description for the Help Desk Analyst (Only Local candidates in Phoenix, AZ) position at Sharp Decisions?
Job Title: Help Desk Analyst/Service Desk Analyst
Duration: 06 months contract
Location: Phoenix, AZ (100% Onsite)
Payrate: $33.08/hour on W2
*****(Need only W2 and local candidates in Phoenix, AZ || No C2C)*****
POSITION DESCRIPTION:
Service Desk Analyst
• Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs.
Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.
SKILLS REQUIRED:
• Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collaboratively or independently.
• Handle phone calls and walk-ups while juggling multiple other priorities.
• Determine the impact of issues and recommend changes to improve efficiency and reduce waste.
• Balance, prioritize, and organize multiple tasks and adjust plans accordingly.
• Imaging desktops, laptops, and tablets and deploying equipment to agency staff.
SKILLS PREFFERED:
Ability to analyze and diagnose desktop computer software problems in a network environment.
• Analyze complex issues and resolve incidents efficiently and effectively.
EXPERIENCE REQUIRED:
2-4 years of technical service desk experience or equivalent experience, certification in Microsoft products, CompTIA A , and accreditation in HP/Dell hardware products.
EDUCATION REQUIRED:
At a minimum, the preferred candidate will possess an Associate's degree in the IT Field.
Salary : $30 - $33
