Are you interested in starting a career in the medical field? Do want to work with a dedicated team of professionals? Shasta Cascade Health Centers is passionate about taking care of our communities. If you are a warm and welcoming person, we are looking for you.

Summary/Objective: An employee working as Front Office Medical Receptionist with the McCloud Healthcare Clinic, Inc., welcomes patients and visitors in person and on the telephone; provides answers or refers patient inquiries; schedules patient appointments, optimizing patient satisfaction, provider time, and treatment room utilization; registers patients, obtaining information needed; manages front desk and performs routine clerical, data entry and data retrieval tasks.

Essential Functions:

• Greets patients and visitors, in person or by telephone, answering patient questions or directing their inquiries to the appropriate person/department.
• Assists patients with check-in and check-out. Registers patients, obtaining necessary patient information for registration and insurance filing.
• Maintains a positive atmosphere in the reception area. Comforts patients (and family) as needed by anticipating patient anxieties and answering patient/family questions. Helps patients in distress by responding to emergencies.
• Schedules appointments, in person or by telephone, while optimizing patient satisfaction, provider time, and treatment room utilization.
• Makes follow-up calls to patients to confirm appointments.
• Keeps patient appointments on schedule by notifying the back office staff of patient arrivals, delays or no-shows.
• Files and retrieves patient records, ensuring availability of treatment information.
• Maintains patient accounts by obtaining, recording and updating personal and financial information.
• Collects and records patient charges.
• Runs daily Receipt of Payment report and corresponding “Day Sheet Payments by User” report for Bookkeeping department.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Distributes and collects Patient Satisfaction Surveys.
• Scans varied documents.
• Checks faxes.
• Other duties as assigned.

All Clinic employees are expected to:

• Work as a team player to accomplish the goals of the Clinic.
• Maintain operations by following the Clinic’s policies and procedures, and report perceived need/s for changes.
• Provide the highest level of service to clients.
• Maintain confidentiality by following all applicable HIPAA regulations.
• Respect Clinic equipment used to perform job tasks.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel:

No travel is expected for regular job duties. Travel may occasionally be required for training purposes. If personal vehicle is used for specified job-related errands or travel to/from training events, mileage will be reimbursed as specified in the Employee Handbook.

Qualifications

Education, Experience, Certifications, Licenses and Registrations:

• Required education: High school diploma or equivalent.
• Preferred education: Associate degree in related field
• Two years’ experience working in a related position preferred.
• Basic Life Support (BLS) certification, or ability to become certified.

Skills and Competencies:

Verbal and written communication proficiency, ethical conduct, flexibility, initiative, ability to multi-task, time management, highly organized, detail orientated. Customer services skills, sensitivity to client needs, remains calm in emergency situations, upholds strict confidentially requirements. Familiarity with computer processes, including word processing and spreadsheet programs.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing job duties, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, reach with hands and arms, and use hands and fingers.

• Ability to communicate effectively in person, by phone and by email.
• Ability to visually interpret printed materials, memos, and other needed paperwork.
• Ability to lift or move objects weighing up to 25 pounds.
• Ability to sit for long periods of time.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Types: Full-time, Part-time, Temporary

Pay: $21.00 - $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Paid sick time

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday

Experience:

• Medical Terminology: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: Multiple locations