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About Olympic Steel:
Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first – always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.
Job Description:
The Customer Service Representative is responsible for maintaining, growing, and servicing primarily existing, and occasionally new, accounts in an assigned territory. This position responds to customer inquiries in a timely manner while treating customers courteously and discusses material and processing requirements with customers and suggests value-added options/solutions based upon customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery. The Representative also identifies materials available or soon to be available to meet customer order specifications based on product requirements and potential profitability and suggests possible substitutions/alternatives when material or service requested is not available. This position proactively identifies customer needs and advises customers of potential issues with orders, including delivery set-backs, material shortages, credit or others, resolves customer complaints and claims by partnering with the appropriate parties internally, and elicits feedback from customers regarding products, services, pricing, overall performance and status of open quotes to monitor customer satisfaction. The Representative works closely with the Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary.
Qualifications:
Why Work for Olympic Steel:
Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact – at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com.
Full Time
$39k-50k (estimate)
09/08/2024
11/06/2024
The job skills required for Customer Service Representative include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.