Position Overview :

Our Sales & Catering Coordinator will support the Sales & Catering Department and Manager in optimizing revenue and bookings.

Primary Duties :

Receive, correspond and create emails to potential and existing group clients, as well as other internal departments

Respond to client requests for information about Shawnee Lodge, conference space, lodge rooms, activities, and all other guest and group related details

Responsible for group reservations in the property management system

Responsible for maintaining accurate records in customer relationship management platform

Conduct site tours for both scheduled and walk-in potential and existing clients

Create and distribute internal and external documents related to group business

Attend sales, revenue and marketing meetings as directed by Sales Manager

Maintain an outstanding working relationship with other departments, employees, and guests.

Keep work area clean and organized.

Oversee or assist with other assignments and special projects as needed to continually improve operations and overall revenues

Essential Qualifications :

Excellent customer service and experience with guest service recovery / problem solving

High level of attention to detail

Must be a strong typist with understanding of the English language, grammar and spelling

Proven knowledge, skills and / or abilities that will contribute to the success of the Shawnee Lodge team

Ability to sit, stand and walk for long periods of time.

Ability to work a semi-flexible schedule with some weekends and holidays included

Ability to work unsupervised and self-manage to accomplish tasks and goals

Ability to follow instructions

Ability to meet deadlines

Ability to use a computer, screen and mouse for long periods of time.

Ability to work in a very fast-paced environment and adapt quickly to complete duties as priorities change

Knowledge of office products (Outlook, Word, Excel)

Preferred Qualifications :

Hospitality / hotel experience

Experience in a fast-paced service environment

College or trade school education

Ability for occasional overnight travel for company meetings or trainings

Last updated : 2024-05-23