10 Service Desk Technician Jobs in Hackensack, NJ
She Recruits. LLC is Hiring a Service Desk Technician Near Hackensack, NJ
Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding customer service. As a Service Desk Technician, you will be instrumental in diagnosing and resolving technical issues, ensuring that our clients receive the highest quality of support and satisfaction.
Key Responsibilities
- Provide Level 2 technical support to clients through phone, email, and remote assistance.
- Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
- Conduct routine maintenance, updates, and patches on client systems.
- Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
- Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
- Manage and support Office 365 and other cloud-based services.
- Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
- Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
- Engage in ongoing training and development to stay updated with industry trends and technologies.
- Provide outstanding customer service and cultivate strong relationships with clients.
- Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
- Strong proficiency with Windows and macOS operating systems.
- Expertise in troubleshooting hardware, software, and network issues.
- Experience with Active Directory, DNS, DHCP, and Group Policy management.
- Familiarity with cloud services such as Office 365, Azure, and AWS.
- Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
- Excellent communication and interpersonal skills.
- Capability to manage multiple tasks and priorities in a dynamic environment.
- Strong analytical and problem-solving skills.
- Relevant certifications such as CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator, or equivalent are advantageous.
Job Summary
Full Time
$57k-71k (estimate)
06/22/2024
07/19/2024
The job skills required for Service Desk Technician include Customer Service, IT Support, Technical Support, Service Desk, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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