Drug & Alcohol Program Coordinator

Job Summary

The Drug & Alcohol Program Coordinator's primary responsibility is to ensure the successful completion of client services by ensuring accurate set-up, scheduling, and completion of documentation for each client before any required deadlines. This is considered an office/at home position with little to no travel. Some travel exceptions might be for continuing education, conferences, and for departmental meetings at the home office.

Principal Duties & Responsibilities:

Essential functions include, but are not limited to, the following:

• Set-up & implement new clients in all applicable systems
• Complete the implementation call with clients
  • Go over the program requirements in detail
  • Drug free training and how that will be completed
  • Accident Analysis training
  • Drug Testing - review our testing program and portal and random consortiums
  • EAP Requirements
  • Policy Consultation
• Conduct the drug & alcohol policy consultation and development (beginning in Q4 '23)
• Schedule onsite training, webinars or send links to online training
• Coordinate with drug free trainers during scheduling
• Schedule annual refresher training for clients
• Send online training library links out to clients
• Run random consortiums quarterly
• Schedule and manage webinars links, content and day-of technical support
• Monitor online training completion
• Communicate quarterly with clients to ensure they are meeting program requirements throughout the year
• Submit online applications as needed on BWC website
• Create online training attendance records for Assist clients and other clients as needed
• Ensure online training and quizzes are updated annually in our library
• Ensure online quizzes are up to date, including links within training PowerPoints
• Submit SUR documentation once training has been completed

• Performs other duties as assigned

Qualifications/Education/Experience:

Requirements

• Ability to work independently
• Ability to multitask and work under pressure
• Must be detailed oriented
• Excellent computer skills
• Customer service skills required
• Experience working with multiple companies
• Workers Compensation, or other insurance related experience preferred

Skills, Specialized Knowledge and Abilities

• Must be highly organized and capable of managing a large, ever changing, client workload
• Ability to learn multiple systems used to manage client data & services
• Ability to handle sensitive information and maintain a high level of confidentiality
• Able to meet deadlines, work independently without direct supervision, as well as in a team environment
• Excellent customer service, telephonic, electronic, and written communication skills
• Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions
• Technical experience and proficiency with Microsoft Office products such as Outlook, Word, and Excel
• Use of standard office equipment

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

EQUAL OPPORTUNITY POLICY: It is our policy to seek and employ the best qualified personnel and to provide equal opportunity for the advancement of employees, including upgrading, promoting and training and to administer these activities in a manner which will not discriminate against any person because of race, color, religion, age, sex, marital status, national origin, disability or any other basis prohibited by law.

Salary : $18 - $22