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Customer Service Specialist
The Customer Service Specialist at Sheffield Metals will partner with outside sales, inside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations by providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate withmanufacturing to ensure operational excellence.
Responsibilities:
Qualifications:
Education
A high school diploma or GED is required. An undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is preferred. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Experience & Skills:
The Mazzella Way:
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
Mazzella Core Values:
Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamic
Full Time
Durable Manufacturing
$59k-76k (estimate)
06/26/2024
07/21/2024
sheffieldmetals.com
GREAT BARRINGTON, MA
100 - 200
Private
NICHOLAS R HENDERSON
$10M - $50M
Durable Manufacturing
SMI engages in the distribution of coated and bare metal products as well as engineered standing seam metal roof systems.
The job skills required for Customer Service Specialist include Customer Service, Planning, Microsoft Office, Customer Satisfaction, Verbal Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Customer agents talk to customers on behalf of businesses and companies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.