140 Customer Service Representative I (On-site) Jobs in Charlotte, NC
Shellpoint Mortgage Servicing is Hiring a Customer Service Representative I (On-site) Near Charlotte, NC
Primary FunctionThe Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
Principal Duties
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
- Develop workable payment solutions that satisfy both our clients/investors and our company.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Process homeowners’ mortgage payments.
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department
- Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.
- Achieve company performance goals.
- Take part in continuous training in company policies/procedures and industry regulations.
- Consistently represent the company in a positive and professional manner.
- Performs related duties as assigned by supervisor.
- College degree preferred, High-school diploma (or equivalent) required.
- Over 1 year of collections experience (preferred, but not required).
- English fluency.
- Outstanding negotiation and telephone communication skills.
- Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
- The ability to maintain professional conduct with people of any mood or personality type.
- Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
- The ability to safeguard confidential customer and company information.
- A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
- The ability to follow instructions but work with minimal direct supervision.
- Excellent keyboard skills.
- Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
- Spanish or bilingual is a plus.
- Sales experience a plus
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
- 9 Paid Holidays
- Employee Engagement Activities
- Medical (including Health Savings Account & Flexible Savings Account)
- Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
- Performance-based Incentives
- Pet Insurance
- Advancement Opportunities
- Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
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Job Summary
Full Time
$37k-46k (estimate)
06/24/2024
08/13/2024
shellpointmtg.com
Greenville, SC
500 - 1,000
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The job skills required for Customer Service Representative I (On-site) include Customer Service, Microsoft Office, Work Ethic, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I (On-site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I (On-site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I (On-site) positions, which can be used as a reference in future career path planning. As a Customer Service Representative I (On-site), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I (On-site). You can explore the career advancement for a Customer Service Representative I (On-site) below and select your interested title to get hiring information.
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