Shellpoint Mortgage Servicing is Hiring a Print Communications Specialist I (On-Site) Near Spartanburg, SC
Who We AreShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Print Communications Specialist is responsible for the review of various reconciliation reports, conducting quality assurance reviews of business letters, and creating manual ad-hoc letters. Direct Reports
N/A
Principal Duties
Daily review of various reconciliation reports related to the timely production and delivery of letters, statements, and other notices
Daily review of various reconciliation reports related to the timely imaging of letters, statements, and other notices
Conduct periodic and targeted quality assurance review of business letters
Letter related worklist management
Management of Outbound Communications tasks
Collaborate with other departments to create manual and ad-hoc letters and notices
Letter Library management – letter logic is properly documented, correct version of all active templates is present, and a recent version of production samples is available, etc
Participate in the daily letter review process, identifying and resolving letter production issues
Participate in special projects and perform other related duties as assigned
Print and mail letters
Performs related duties as assigned by management
Education And Experience Requirements
Bachelor’s degree preferred
Minimum of one year of mortgage experience required
Knowledge, Skill, and Ability Requirements
Excellent written communication skills (grammar, spelling, and punctuation)
Some knowledge of SharePoint preferred
Advanced knowledge of Microsoft Excel and Word
Ability to effectively and professionally communicate with frontline associates and management
Impeccable organizational skills and attention to detail
Strong research ability, understanding complex, multi-level, multi-source information
Excellent follow-up skills and the ability to meet strict deadlines while maintaining highest quality performance
Ability to collaborate across various internal departments and external entities
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.Company Perks
15 Paid Time Off (PTO) days and 18 after 1st anniversary!
9 Paid Holidays
Employee Engagement Activities
Company Benefits
Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection