Shellpoint Mortgage Servicing is Hiring a Supervisor- Bankruptcy Near Tempe, AZ
Who We AreShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. SummaryThe Bankruptcy Supervisor will oversee a team of bankruptcy case managers and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines and other metrics, and also be responsible for all aspects of training and personnel management for the team. Responsibilities
Supervise a staff of multiple Bankruptcy Case Managers and /or Administrators
Develop and maintain up to date policies and procedures
Identify areas for process improvement and help implement new processes as necessary
Training of new hires on all systems of record, investor guidelines and industry standards
Identify areas for process improvement and help implement new processes as necessary
Training of team on new processes as implemented
Use reporting to manage the team and makes changes to reporting as necessary
All aspects of personnel management including coaching and annual reviews
Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues
Track and analyze departmental data and report on the activities of the team
Assist with attorney billing and invoice approval
Accept special tasks as necessary and assume responsibility for successfully achieving objectives
Must be able to make business decisions based on likelihood of recovery versus liability risks
Qualifications/Skills
3 years of bankruptcy or mortgage service related experience required
1-2 years of management experience preferred
Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills
Must be effective in multi-tasking and be goal oriented
Must be able to work on a team or independently with minimal supervision
Educational Requirements
Bachelors degree, paralegal certificate or equivalent work experience required
Company Perks
15 Paid Time Off (PTO) days and 18 after 1st anniversary!
9 Paid Holidays
Employee Engagement Activities
Company Benefits
Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection