Shelter House is Hiring an ELDC - Case Manager Drop-in Near Sterling, VA
Title: Case Manager (Drop-in Program) Department: Eastern Loudoun Drop-in Center Reports to: Program Manager Salary Range: $52,000 - $54,000 Location: Eastern Loudoun (Sterling) FLSA Status: Exempt About Us:Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role:The Drop-In Program Case Manager will primarily serve single individuals utilizing the Eastern Loudoun Drop-in Center (ELDC). This role encourages welcoming clients with dignity, forming trusting relationships, and assisting them in identifying and achieving their goals. The Case Manager will facilitate low-barrier, housing first, housing-focused services using a trauma-informed approach. Daily duties involve assisting clients in accessing Drop-In services (showers, locker access, laundry, and meals) and ensuring a safe and inclusive environment. This position will engage in relational and responsive case management to connect clients with tailored services and resources, both within the Drop-In program and the broader community. This will involve working with community partners to meet participants' needs and goals. Participant Centered Support
Ensure all drop-in participants feel safe, clean, and have access to essential services
Take necessary steps to address the health, educational, religious, recreational, social, emotional, and psychological needs of participants
Develop, maintain, and share resource library and related communications
Promote awareness and benefits of the Drop-in Center among eligible individuals, fostering trust and engagement
Provide responsive case management, linking clients to community services such as shelter, permanent housing, health/mental health support, public benefits, and employment
Be the primary point of contact for referrals for shelter , including conducting screening calls using the Prioritization Scoring Tool to determine participants' level of need based on vulnerability
Complete any relevant assessments or referrals to support the client's goals and needs
Develop individualized housing-first service plans and guide participants through the housing location process to:
Include housing location service, referral, and advocacy
Facilitate housing-relation tasks such as collecting necessary documents
Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing
Conduct necessary assessments and referrals to support participants' goals and needs
De-escalate any safety concerns promptly and compassionately
Complete and submit all documentation required for incidents before the end of the shift
Assist clients in securing basic needs items and services, including clothing, employment, childcare, etc
Empower and support clients in the successful completion of their identified goals
Provide services that are convenient and accessible for clients, including field visits
Collaboration & Administrative Support
Function as a contributing member of a multidisciplinary team to ensure timely service delivery
Assist as needed with operations tasks related to the drop-in center's day-to-day operations such as:
Foodservice, transportation, teaching laundry skills, assisting with center opening and closing procedures, monitoring the center for safety
Assist with the facilitation of drop-in center tours for participants and visitors
Assure that all relevant information about participants is disseminated to all appropriate staff members promptly
Maintain thorough and timely documentation of participant interaction on the HMIS database
Maintain HMIS accuracy and data clean-ups monthly
Participate in weekly staff meetings and training as directed by the supervisor
Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work
Other
Work as a contributing team member within Shelter House and external agencies
Exemplify Shelter House core values
Perform other assigned duties as needed
RequirementsParticipant Centered Support
Ensure all drop-in participants feel safe, clean, and have access to essential services
Take necessary steps to address the health, educational, religious, recreational, social, emotional, and psychological needs of participants
Develop, maintain, and share resource library and related communications
Promote awareness and benefits of the Drop-in Center among eligible individuals, fostering trust and engagement
Provide responsive case management, linking clients to community services such as shelter, permanent housing, health/mental health support, public benefits, and employment
Be the primary point of contact for referrals for shelter , including conducting screening calls using the Prioritization Scoring Tool to determine participants' level of need based on vulnerability
Complete any relevant assessments or referrals to support the client's goals and needs
Develop individualized housing-first service plans and guide participants through the housing location process to:
Include housing location service, referral, and advocacy
Facilitate housing-relation tasks such as collecting necessary documents
Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds to maintain housing
Conduct necessary assessments and referrals to support participants' goals and needs
De-escalate any safety concerns promptly and compassionately
Complete and submit all documentation required for incidents before the end of the shift
Assist clients in securing basic needs items and services, including clothing, employment, childcare, etc
Empower and support clients in the successful completion of their identified goals
Provide services that are convenient and accessible for clients, including field visits
Collaboration & Administrative Support
Function as a contributing member of a multidisciplinary team to ensure timely service delivery
Assist as needed with operations tasks related to the drop-in center's day-to-day operations such as:
Foodservice, transportation, teaching laundry skills, assisting with center opening and closing procedures, monitoring the center for safety
Assist with the facilitation of drop-in center tours for participants and visitors
Assure that all relevant information about participants is disseminated to all appropriate staff members promptly
Maintain thorough and timely documentation of participant interaction on the HMIS database
Maintain HMIS accuracy and data clean-ups monthly
Participate in weekly staff meetings and training as directed by the supervisor
Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work
Other
Work as a contributing team member within Shelter House and external agencies
Exemplify Shelter House core values
Perform other assigned duties as needed
About You:Required:
A bachelor's degree in human services/ related field or commensurate experience
2 years of street outreach/case management/ direct services/other related experience Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver's License and reliable transportation
Ability to Drive a 15-passenger van
Willingness to work evenings and weekends when needed
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House's is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org. BenefitsBenefits
Medical, Dental & Vision Insurance 401K contributions with a 4% employer match
11 Paid Holidays, two Floating Holiday and the opportunity to take your Birthday Off