Job Summary

As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500 room hotel with meeting space is preferred or an applicable Associate’s degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ (PMS – property management) Certification (as defined by property) 500 room experience and/or previous director level experience preferred.

JOB RESPONSIBILITIES:

• Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Runs and completes daily reports analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits interviews and trains associates
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.

Property Details

When travelers arrive at Sheraton Indianapolis Hotel at Keystone Crossing they'll experience the benefits of modern accommodations and a prime location in the city's most affluent area, Keystone at the Crossing. Situated in the northern end of Indianapolis, Indiana, our hotel places visitors near a variety of compelling things to do. Guests can take a short drive to discover downtown Indianapolis, bring the family to the Indianapolis Zoo or catch the iconic Indy 500 at the Indianapolis Motor Speedway. We also offer a direct connection to The Fashion Mall at Keystone, the city's premier shopping destination. Throughout, our guests will enjoy thoughtful amenities like several restaurants, a Sheraton Fitness Center, an indoor heated pool and an on-site business center.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan