**Job Title:** Front Desk Agent **Job Overview:** We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience from check-in to check-out. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently, ensuring all necessary information is obtained - Handle guest inquiries and provide accurate information about hotel services and amenities - Assist guests with reservations, changes, and cancellations - Process payments and maintain guest accounts - Coordinate with other departments to fulfill guest requests promptly - Maintain a clean and organized front desk area - Perform night audit duties as needed **Experience:** - Proven experience in a customer service role, preferably in the hospitality industry - Strong communication skills with fluency in - Knowledge of hotel operations and guest relations - Familiarity with phone systems and excellent phone etiquette - Ability to work efficiently in a fast-paced environment - Experience with hospitality management software is a plus Joining our team as a Front Desk Agent offers you the opportunity to be part of a dynamic hospitality environment where your customer service skills will shine. If you are passionate about delivering exceptional service and creating memorable experiences for guests, we invite you to apply.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Columbus, OH 43235 (Required)

Ability to Relocate:

• Columbus, OH 43235: Relocate before starting work (Required)

Work Location: In person