Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People. Sherman Associates is seeking a skilled Area Manager to join our team in St. Paul! The Area Property Manager is accountable for overseeing the daily operations of the assigned residential portfolio. This includes managing daily operational activities, meeting financial objectives, and leading site teams with a strong focus on customer service and community relations.

ESSENTIAL FUNCTIONS

Leadership

• Provides property managers in assigned portfolio direction regarding financial performance goals, employee relations, and overall property performance.
• Hires, trains, and mentors property managers in all aspects of operations. Assures company policies are followed in the hiring process.
• Represents the site and corporation to public agencies and the community.
• Works with affiliate board and site staff on creating plans for preserving the site’s long-term sustainability.
• Provides advisement/direction on all resident concerns and provides property managers with written feedback regarding site visits.
• Coordinates with heads of departments to assess and identify areas of concern, or of needed improvement.

Financial

• Develops operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepares this data to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommends and implements programs that contribute to center profitability.
• Analyzes and distributes financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Writes effective marketing plans aimed at achieving and maintaining a minimum 95% occupancy rate.
• Engages, contracts, supervises and approves invoices for all goods/services required to maintain the assigned properties up to company and owner standards.
• Ensures timely and accurate submission of reports, payables, etc.
• Coordinates collection and documentation of all revenues following lease obligations of residents/tenants and the owner's policy on accounts receivable. Collects delinquent accounts promptly. Communicates with accounting department to ensure accuracy of rent roll and accounts receivable.

Property Management

• Takes ownership to assure that the company’s goals fully meet and to exceed contractual property management obligations.
• Oversees the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, inspections, and other operations. This includes:
• Keeping up-to-date of timeframe of turning units and ensuring 24-hour turnaround.
• Ensures on-call system provides assistance 24 hours day 7 days week.
• Inspecting property regularly, assesses physical condition of properties, makes recommendations for capital needs
• Shopping comparable projects in the market place monthly.
• Overseeing leasing and application process.
• Participates in property management meetings, planning and training coordination for all events.
• Keeps owner advised of major maintenance issues/projects. Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Performs other tasks & duties as assigned based on business needs.

Compliance

• Meets Company benchmarks for occupancy, rent collections, and timely compliance paperwork.

• Monitors OPM procedures across assigned portfolio to ensure completeness and timeliness.
• Coordinates with Regional Manager on management company procedures for processing and distributing information.
• Maintains complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Ensures compliance with state, federal and local housing laws.
• Complies with all Sherman Associates, agency, and city compliance requirements.
• Administers subsidy programs in accordance with HUD rules and regulations, as applicable.

Supervisory Responsibility

• Supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
• Develops specifications and continually evaluate service needs and performance in all areas of maintenance and management.
• Holds regular staff meetings.

Required Experience:

• 3-5 years of multi-site property management experience.
• Proven track record of success in overseeing a portfolio of 300 residential units.
• Property lease-up experience preferred.
• CRM, CAM, COS, or other related professional certification preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions
• Analytical capability and methodical approach to presenting and interpreting data
• Solid skills and experience with training, mentoring and motivating site managers and staff.
• Solid track record of successful financial property performance.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Understanding of Affordable Housing Programs (HUD / MFHA Programs) strongly preferred.
• Willingness and ability to travel up to 50% as necessary for property lease-ups/stabilization projects
• Must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

ADDITIONAL SCREENING REQUIREMENTS

• Current and valid driver’s license is required. Must pass a Motor Vehicle Record check (MVR) and have a safe driving record.
• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and robust PTO program
• Best in class learning and development opportunities
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com