3 Workforce Business Analyst III Jobs in Cleveland, OH
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Workforce Business Analyst III
$81k-103k (estimate)
Full Time | Retail
4 Days Ago
Sherwin-Williams is Hiring a Workforce Business Analyst III Near Cleveland, OH
Job DescriptionThe Workforce Business Analyst is store-employee centric and will seek to support the optimization of the Time & Attendance platform configuration in its creation of efficient schedules and support of the needs and goals of the business while ensuring the most intuitive and user-friendly processes. This position will support stores in their use of the Time & Attendance system and aid stores, District and Division Leadership in utilizing the system for efficient scheduling to optimize coverage and gain market share.
This position is responsible for assisting in the further development of predictive scheduling tools and forecasts, analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.
This position is responsible for first tier Time & Attendance support for stores and districts: answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation.
ResponsibilitiesStrategy & Planning
Development & Deployment
Required
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
This position is responsible for assisting in the further development of predictive scheduling tools and forecasts, analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.
This position is responsible for first tier Time & Attendance support for stores and districts: answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation.
ResponsibilitiesStrategy & Planning
- Work closely with the Workforce Optimization Manager, Operations Analysts, Financial teams, and HR teams to understand workforce optimization goals and regulatory compliance requirements and specify solutions to meet those ends.
- Technical support with enterprise technical teams for payroll, timekeeping, and reporting.
- Gather and analyze store user satisfaction and engagement metrics. Provide data driven insights and recommendations for improving user experience.
- Performing store work analysis studies to identify areas of improvement in system or process and to identify potential metrics for efficient scheduling.
Development & Deployment
- Research and recommend tools to work in alignment with operational system and reporting system. Manage implementation of these tools and implementation of data model and predictive scheduling.
- Develop and execute the strategy defined by the Workforce Optimization Team through the development of predictive data models reflecting the identified metrics for efficient scheduling.
- Collaborate with internal partners to mine and analyze quantitative and qualitative workforce and operational data to generate reports and reveal insights that lead to impactful operational decisions. Analyze and evaluate workforce metrics to improve capacity planning and maximize labor utilization rates.
- Apply analytics models and projections on organizational staffing to enhance forecasting accuracy and to improve workforce decision making.
- Plan, create, communicate forecasts and schedules.
- Follow up with end-users and business stakeholders to ensure projects were implemented successfully.
- Answer support calls from stores and field management. Analyze caller issues and resolve or escalate. Perform appropriate tracking and follow-up on all escalations.
- Assist support personnel (SCO, IT support team) with end-user problem resolution.
- Utilize call reporting to identify and trend issues. Recommend and facilitate omni-approach resolutions. Track progress. Validate success.
- Identify and remove obstacles in employee status / position changes to ensure employee and dependent system access to the Time & Attendance system and related data.
- Recommend staffing model modifications by analyzing and interpreting data and making comparative analyses, monitoring variances, and identifying trends.
- Occasional travel for research, training, and support of Time & Attendance application(s) for retail locations and field management.
- Some travel may be required.
- Work outside the standard office 7.5 hour workday may be required.
- Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years of experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
Required
- 2 years IT and/or Business experience.
- Understanding of various essential business functions of an organization.
- Demonstrated use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Proven ability to present ideas in user-friendly language
- Strong oral, written and interpersonal communication skills, must be capable of telling a story that is based on complex data/information to others
- Documented Written Communication Skills
- In-depth Microsoft Excel skills, including experience in building formula driven workbook and working with pivot tables.
- Proficiency in Microsoft PowerPoint and Word
- SW Stores or internal audit experience
- Lean or Six Sigma training / certification
- Agile training / certification
- Analytics experience
- Experience with SQL, Python, and Java Script
- Experience with Tableau/Power BI
- Experience working with disparate data sets, data mining, data/text visualization tools, and creation of dashboards
- Time & Attendance system support experience
- Benchmarking and trending experience
- Possess knowledge or relevant experience in forecasting, planning, and scheduling
- Ability to facilitate process mapping activities and working knowledge of mapping techniques
- Background in data mining and statistical analysis
- Attentive to detail
- Orientation to customer service
- Strong analytical, conceptual, and problem-solving abilities
- Ability to conduct research into system issues, standards, and products
- Ability to work in a team-oriented, collaborative environment and individually, as necessary
- Able to prioritize and execute tasks in a high-pressure environment
- Eager to learn, understand, and apply new technologies
- Ability to work effectively in a multi-cultural environment, and to lead and influence cross-organizationally with and without direct authority
- Able to understand various data structures and common methods in data transformation
- Excellent pattern recognition and predictive modeling skills.
- Strong commitment to inclusion and diversity.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$81k-103k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/19/2024
WEBSITE
sherwin-williams.com
HEADQUARTERS
SOUTH PORTLAND, ME
SIZE
>50,000
FOUNDED
1866
CEO
BRIAN DYER
REVENUE
$10B - $50B
INDUSTRY
Retail
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About Sherwin-Williams
Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to... success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Let Your Colors Show. Equal Opportunity Employer of all protected statuses, including disability and veteran.
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