8 Cisco Enterprise Agreement Customer Success Manager Jobs in Austin, TX
SHI International is Hiring a Cisco Enterprise Agreement Customer Success Manager Near Austin, TX
Job Details
The Cisco EA Customer Success Manager will onboard and guide customers in their designated alignment to ensure retention and growth through the life cycle of their Enterprise Agreement (EA) or other software contracts up until their renewal date. The Cisco EA Success Manager will work with C isco software and E nterprise Agreement customers to create Customer Success Plans to drive adoption, expansion, and services for their Cisco Enterprise Agreements.
This position is a remote position that may be required to report to Austin, TX or Somerset, NJ as required for business needs as determined by SHI management .
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
Include, but are not limited to :
- Onboard customers to their E nterprise Agreement or other software subscription contracts
- Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal
- Schedule and hold Quarterly Business Reviews with customers
- Update customers on consumption, track issues, position services , and track service engagements
- T ake lead and execute on t rack ing customer `s t rue- f orwards and consumption, Non EA subscriptions, control hub statistics and flex c overage
- Completed Bachelor's degree or equivalent experience
- 3 years of technical, business and/or sales experience
- 3 years of e xperience with selling Cisco products , Smart Accounts or services with a proven track record
- Working knowledge of Microsoft, Excel, and PowerPoint.
- Knowledge of Cisco, including business model, architectures, and solutions.
- Excellent organizational and self-management skills
- Ability to articulate Cisco Smartnet renewal program
- Executive - level communication, consulta tion and presentation skills are essential
- Cisco Customer Success Manager Specialist Certification must be obtained within 6 months of hire date
- Travel as needed based on business needs and determined by SHI management.
- The estimated pay range for this position is $125,000 - $140,000, which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location, and therefore will vary from individual to individual. This information is provided per the Colorado Equal Pay Act/ New York Human Rights Law. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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Job Summary
Full Time
Wholesale
$104k-145k (estimate)
04/24/2024
07/20/2024
shi.com
FOXBORO, MA
3,000 - 7,500
1989
THAI LEE
$200M - $500M
Wholesale
Related Companies
About SHI International
When you work with SHI, you'll gain access to 5,000 ridiculously helpful and knowledgeable technical specialists across the globe to help deliver against your IT and business needs, helping you build strategies and solutions that will drive innovation, collaboration and security all with cost optimization as the #1 priority. Our experts will help you select, deploy and manage the very best solutions that our 15,000 technology partners have to offer, complemented with a growing portfolio of SHI consultancy and managed services. Whether it's streamlining the business of IT with innovative e-com...merce, fulfillment and IT asset management solutions, helping you build hybrid data center and storage solutions, securing your growing diversity of data and assets or building a truly collaborative digital workplace, SHI has got your back at every stage of the technology lifecycle. In addition to being a leader in the industry, SHI is ranked #67 on Forbes Best Employers for Diversity 2020, and #38 on Forbes Americas Largest Private Companies 2019.
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