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We are a growing company in need of a key person to support our busy sales department.
Shield Roof Solutions designs and produces custom roof structures for use with shipping containers. It’s a new and exciting market where our customers are using containers for an ever-increasing array of projects. Our products are shipping nationwide and to some foreign markets for use in homes, cabins, shelters, work areas, storage spaces and more. See our site at www.shieldup.co.
You'll benefit from the knowledge acquired through our training, use of your strong communication skills and positive, friendly attitude to develop a rewarding career with us.
There will be opportunities for advancement as additional support staff are hired and we continue to expand.
How can you make a difference at Shield Roof Solutions? We want you to be successful and help us become a better organization. Through a mutual commitment, everyone can improve.
Primary duties and responsibilities:
● Answer inbound calls
● Identify and assess customers’ needs to achieve satisfaction
● Provide accurate, valid, and complete information by using the right methods/tools
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines, and policies
● Ensure that all company contact is managed professionally and promptly
● Basic marketing, participate in marketing feedback, creation, and planning
● Record and submit custom quote requests
● CRM entries and updates
● Respond to routine e-mails, website inquiries and social media messages
● Process new orders
● Quoting
● Individuals may be assigned other duties outside of their day-to-day activities which support the overall success of Shield Roof Solutions
*High potential to be promoted to a full time*
Qualifications:
● Previous experience in customer service or sales support
● Familiarity with CRM platforms, common applications and basic computer operation
● Ability to build rapport with clients
● Strong work ethic
● Organized and detail-oriented
● Adaptable to frequent changes
● Excellent verbal and written communication skills. Must be fluent in English
● Friendly
● Intelligent
● High school graduate or equivalent
This is a remote part-time position and possible full-time in the future
Pay $17 per hour
Job Type: Part-time
Pay: $17.00 per hour
Experience level:
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Weekly day range:
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Work Location: In person
Part Time
$40k-51k (estimate)
07/10/2024
07/15/2024
shieldup.co
Chicago, IL
<25
The job skills required for Part-time Customer Service Representative include Customer Service, CSR, Commitment, Communication Skills, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-time Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-time Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-time Customer Service Representative positions, which can be used as a reference in future career path planning. As a Part-time Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Service Representative. You can explore the career advancement for a Part-time Customer Service Representative below and select your interested title to get hiring information.