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Senior Program Specialist – Account Operations
The Provider SLA Support Team acts as the first level support for the management of website provider SLA compliance leveraging the Shift Digital reporting software.
The Shift Digital team is looking for a Senior Program Specialist to support one of our automotive client's account. As the Senior Program Specialist for Compliance, you will manage data entry, reporting, and process documentation supporting provider adherence tocompliance requirements for the client's Dealer Digital Solutions program.
You will review dealer website compliance audits, identifying website provider SLA infractions. Once violations are verified, you will create and manage tickets to resolution for our certified website providers via the ticketing system. Weekly client reporting is required as well as ad hoc internal reporting. The person in this role will work to identify opportunities that further enhance the program and improve adherence to its requirements across our certified marketplace.
The Senior Program Specialist will serve as a liaison between the Shift Digital Account team and the certified website providers in the TDDS marketplace to ensure all parties are working collectively to optimize success and meet the demands as well as timelines of our Service Level Agreements.This role is also responsible for providing general support to the provider management team which includes account team coordination, execution, planning, and client reporting.
The optimal person for this role is detail-oriented and process driven; a person that enjoys proving out a new process, documenting it through every step and stage, as well as constantly refining the process for continuous improvement.
Job Responsibilities:
Desired Experience:
Full Time
Business Services
$73k-93k (estimate)
07/12/2024
08/11/2024
shiftdigital.com
BIRMINGHAM, MI
500 - 1,000
2008
Private
ANDERS JOHNSON
$50M - $200M
Business Services
Shift Digital is a marketing and technology company that offers lead generation, social media and reputation management and digital marketing.
The job skills required for Senior Program Specialist include Leadership, Customer Service, Presentation, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Program Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Program Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Program Specialist positions, which can be used as a reference in future career path planning. As a Senior Program Specialist, it can be promoted into senior positions as a Non-Profit Program Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Program Specialist. You can explore the career advancement for a Senior Program Specialist below and select your interested title to get hiring information.