Hospitality General Manager | Shift Workspaces, Denver, CO

Responsibilities

The Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience. The role encompasses overseeing facility operations, leading a diverse team, and managing strategic aspects such as planning, sales, budgeting, and initiatives to enhance the exclusivity of Shift Workspaces.

Salary

Base Salary is $60,000 annually with the opportunity to earn an average of $10,000 in commission.

This role is directly responsible for

Leadership

• Guide the onsite team towards excellence and success, building a high-performing team
• Take charge and ensure completion of all initiatives, projects, and team dynamics for your property
• Foster a positive and inclusive workplace culture
• Provide guidance, mentorship, and support to team members
• Ensure efficient and effective day-to-day operations
• Trust and guide onsite team, allowing them to take ownership of their role
• Act as direct report for their Community Manager
• Demonstrate integrity, ethical conduct, and a commitment to organizational values
• Lead by example in terms of work ethic, dedication, and professionalism

Hospitality

• Assist in implementing and growing hospitality offerings
• Manage Food & Beverage programming, including weekly member check in's
• Build relationships with neighborhood businesses
• Facilitate community connections and organize/participate in member networking events
• Influence the renewal process through hospitality-driven initiatives
• Address member correspondence and troubleshoot issues throughout the day
• Establish a feedback mechanism to collect input from members and drive continuous improvement

Sales

• Serve as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass Memberships
• This position is responsible for consistently meeting or exceeding monthly revenue and sales targets
• Oversee and meet/exceed budgeted sales targets for Meetings and Catering Sales
• Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome

Facilities

• Oversee all facilities management and vendor relations for repairs and maintenance
• Manage evening cleaning and porter services
• Perform monthly maintenance walks and follow-ups
• Main contact with vendors for landscaping, HVAC, handyman services, and others
• Ensure daily cleanliness of the building and vacant offices
• Implement measures for cleanliness, facility amenities, and member satisfaction

Administrative and HR

• Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographics
• Update Team with sales, revenue, and building information for weekly meetings
• Coordinate with the Director of Sales for new member orientations and move-in procedures
• Explore and implement sustainability initiatives within the workspace
• Stay informed about emerging technologies and ensure members have access to the latest tool
• Conduct regular market research to stay informed about industry trends and opportunities
• Train the onsite team of the Property, Manage onsite team to follow HR Guidelines and achieve sales goals
• Conduct interviews for potential candidates to join the onsite team

Financials

• Review budget vs. actuals weekly and analyze monthly P&L
• Provide Variance reports monthly
• A/R Aging Report Weekly
• Present Month in Review Financials
• Prepare monthly billing and manage charges for various services
• Track payments, send reminders, and manage invoicing for members
• Approve invoices and process member/broker referrals

Additional tasks, items and leadership needs may be asked of you while in this role

Qualifications

· The ideal candidate will have three (3) years of experience in hospitality and sales, along with five (5) years in management, and operations

· An affinity for hospitality service and people focused work

· Must be highly self-motivated, solution-oriented, collaborative, proactive and decisive

· The capacity to multi-task, organize the workflow and produce detailed/thorough work in a fast-paced environment while meeting project deadlines

· Strong interpersonal skills including experience developing and maintaining relationships with a diverse network of individuals and organizations

· Excellent written and verbal communication skills

· Capacity to proactively resolve issues quickly and creatively

· Enjoys the challenge of a fast-paced environment, with times of high-pressure situations

· Strong time management

· Must be extremely comfortable around technology (computers, high tech phone systems, etc.) and previous experience with Microsoft Office 365 applications is necessary as is experienced with internet-based systems designed to manage workflow (online accounting/billing, recruiting and CRM systems)

· Yardi and Salesforce experience preferred

· Well-honed customer service skills

· Excellent interpersonal skills especially as they relate to hospitality service

· Financial analysis skills

Benefits

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off

• Bonus package

• Holiday Pay

• Family Leave

Experience Requirements

• Hospitality: 3 years

• Management and Operations: 5 years

• Sales: 3 years

Employment Type

Full-time

• This is an in office position. Office hours are Monday - Friday 8:00am-5:00pm. Nights and weekends are often required.