We’re Hiring! Our key client is hiring and looking to add a CRM Support Analyst to their team. Please check the description below and reach out to us for more details if you are interested.

Pay Rate: $47.50/Hour

Location: Nashville, TN 37203

Work Type: Contract

Duration: 6 months

Job Summary:

The CRM Support Analyst supports the execution of enterprise-wide Marketing and Corporate Affairs (MCA) priority initiatives and business as usual activities. S/he serves as an internal consultant to support MCA leadership in the areas of business management, business analysis and planning, financial analysis and reporting, and project implementation.

Key Responsibilities:

Business Management: Support business activities related to execution of key initiatives such as reporting, financial management, and resource planning.

• Ability to think strategically about how regular business activities fuel the progress of a broad, complex enterprise agenda
• Oversee execution of departmental plans, budgets, spend, and performance including the contracting, status reporting, invoicing, reporting, and reconciliation.
• Support analysis of resourcing needs, including full-time and contract labor
• Craft executive messaging materials for critical business and operational priorities
• Support management of vendors, agencies, and other external business partners

Financial Operations and Analysis: Execute regular financial operations activities.

• Support the execution of the invoicing process, including ensuring appropriate coding, preparing journal entries and accruals, etc.
• Assist in budget preparation and ongoing monitoring activities.
• Prepare and analyze monthly data from multiple sources and compiles it into meaningful reports, identifying trends and creating presentations for Marketing and Corporate Affairs senior leadership.
• Execute ad hoc financial analyses.

Business Analysis and Planning: Support development of initiatives aligned with the enterprise Marketing and Corporate Affairs strategic plan.

• Develop initiative business cases and proposals that include background analysis, strategy definition, project approach, resourcing, budgeting, and timing
• Provide analysis of current and new initiatives, critical evaluation of progress against business goals, quantify business impact, define recommendations for optimization or further evaluation or investment
• Conduct stakeholder interviews to create qualitative input, develop insights, and identify potential opportunities or recommendations

Project Implementation Leadership: In collaboration with MCA leaders, execute strategic initiatives, including defining project approach through success measurement.

• Support planning, execution, and close-out phases of key department initiatives.
• Craft initiative roadmaps to facilitate stakeholder alignment and set up tactical planning of projects
• Develop materials and presentations to communicate strategic approach, dependencies and other project variables to key stakeholders
• Identify current and future risks to initiatives, develop mitigation strategies, and work proactively with leadership to mitigate issues
• Determine appropriate reporting metrics to clearly articulate successes and identify opportunities to change
• Proactively track and measure initiatives’ progress towards goals. Utilize consistent processes to track and measure performance.

Operations Execution: All other duties as assigned to support the operational needs of the rapidly growing Marketing and Corporate Affairs team.

Qualifications:

• 4-6 years work experience required.
• Bachelor’s degree required. Masters required. (MBA, MPH, MHA, etc.).
• Client delivery and customer facing experience strongly preferred.
• Healthcare Industry knowledge desired.
• Past experience in conducting and presenting quantitative analysis and recommendations.
• Work experience in complex, matrixed organizations strongly preferred.

Shiftfillers is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Shiftfillers is an equal-opportunity employer encouraging diversity in the workplace.