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By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions.
You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion.
You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes as we Advance Human Ability, together.
Job Description Summary
The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations.
The Patient Services Representative collects patient demographic and insurance information from patients.
The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes : Communication, Accountability, Flexibility / Adaptability, Judgment / Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Job Description
The Patient Services Representative :
Performs the daily operations of the clinic and Front Desk duties including : answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.
Facilitates the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.
Identifies and resolves patient and family issues including follow through to ensure resolution.
Posts patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.
Schedules patient follow-up appointments.
Allocates patients into available time slots as dictated by the clinician template and protocols.
Scan and fax patient documents.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships
Reports directly to the Business Support Manager
Knowledge, Skills & Abilities Required
High school diploma or equivalent. College or post-high school technical training desired.
Minimum 3 years of experience in a customer service role / general office environment with gradually increasing responsibility preferred
Understanding of basic guidelines related to health insurance, including HMO’s.
Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal / external customers in various circumstances.
Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.
Ability to solve problems diplomatically and efficiently.
Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.
Proficiency in Microsoft applications : intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).
Working Conditions
Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Equal Employment Opportunity
ShirleyRyan AbilityLab is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Last updated : 2024-08-16
Full Time
$38k-49k (estimate)
07/26/2024
08/26/2024
sralab.org
Chicago, IL
500 - 1,000
The job skills required for Patient service representative include Customer Service, Scheduling, Appointment Scheduling, Flexibility, Organizational Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
01/20/2022: Akron, OH
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
02/17/2022: Terre Haute, IN
A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
02/17/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
01/18/2022: Amarillo, TX
Patient confidentiality must remain a primary concern.
01/31/2022: Sioux City, IA
Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
01/09/2022: Lafayette, LA
Step 3: View the best colleges and universities for Patient Service Representative.