Position Description Summary

Food Runners are responsible for the professional and timely service of food and drink to all Members and guests.

Role & Responsibilities

• Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism

• Support Servers, as needed, keeping side stations stocked, clearing tables, and running food

• Ensure each dish that comes off the line is properly expedited

• Adhere to all health and sanitation codes and guidelines at all times

• Be knowledgeable about all menus

• Efficiently serve food and drinks in a friendly and courteous manner, adhering to Shoals Club standards and steps of service

• Advise management of any complaints as soon as they occur

• Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc

• Attend pre-shift meetings, noting any specials

• Consistently adhere to state and local laws regarding the service of alcoholic beverages

• Assist in the daily operation of assigned dining outlet, as needed

• Maintain a clean dining room, including tables, side stations, bar areas, and host stand

• Be detail-oriented and able to prioritize in a fast-paced environment

• Solve problems, work as a team, be a leader, and inspire happiness

• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations, as they relate to the Food and Beverage operations.

• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

Qualifications & Education Requirements
• Working knowledge of restaurant operations
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation

• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• Restaurant experience required
• High-end customer service experience in a hospitality or private club environment preferred