We are looking for a Service Office Manager in Knoxville, TN. This is a full-time, on-site position. The ideal candidate is a dependable, organized, productive team player with the ability to oversee office staff, coordinate with management, and work well with others. Excellent customer relations skills are required. The candidate must also possess oral and written communication skills and basic computer knowledge, including Microsoft Office. This position will require strong accounting skills with a willingness to learn.

Pay: $55,000 - $65,000 depending on experience.

Benefits:

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Employee discounts.
• Company-paid and voluntary life insurance.

Principal Duties and Responsibilities:

• Coordinate and maintain the daily operation of the service office.
• Oversee purchasing staff and Accounts Receivable collections.
• Provide support to the Service General Manager, Project Managers, and sales team.
• Review and approve service labor for payroll submission.
• Maintain Maintenance Service Agreements.
• Oversee invoice processing to ensure accurate and timely submission to our clients.
• Interact with customers and technicians in a courteous and professional manner.
• Backup for dispatching and purchase order calls.
• Maintain electronic file system.

Experience, Training, and/or Certifications:

• 3 years of experience as an Office Manager with heavy accounting knowledge.
• College degree preferred.
• Microsoft Excel using formulas and tables.
• Experience with COINS ERP or Construction accounting highly preferred.

Additional Requirements

• Maintain a positive, cooperative, and teachable attitude.
• Adhere to company safety policies.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per workday.
• Ability to pass a full background check, drug screening, MVR, and physical capacity test.

SKMES Comfort Systems USA - Knoxville, the region's leader in HVACR, Electrical, and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market.

SKMES is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.