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Shop LC is seeking an experienced and dynamic individual to join our team as a Customer Service Director. This role will be responsible for leading the company's customer service operations and ensuring customer satisfaction across all channels. The Customer Service Director will work closely with the executive team to develop and execute a customer service strategy that supports the company's overall goals and objectives.
JOB RESPONSIBILITIES
Individual Responsibilities
Managerial Responsibilities
SKILLS/EXPERIENCE
PHYSICAL REQUIREMENTS
ABOUT SHOP LC
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 5 Employees. Our products are sold through TV in over 80 Million homes through live 24/7 broadcasts, our website, Apps, Marketplaces, and through social media.
We are the US retailing unit and a subsidiary of Vaibhav Global Limited (VGL), a well-established and vertically integrated company, founded in India 35 years ago.
The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all 3 businesses ship out approximately 50,000 products to their customers in the US, UK, and Germany every day. In addition, VGL Group operates offices globally in India, China, Indonesia, and Thailand.
We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds… program where we donate one nutritious meal for each item sold to school children in India, the US and the UK.
Your Purchase Feeds… has provided over 40 million meals to date, and our mission is to distribute one million meals every day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.
We are also committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.
We live by and are inspired by our core values of Teamwork, Honesty, Commitment, Passion, and Positive Attitude, which form the basis of every decision we make.
Benefits:
Full Time
Retail
$154k-202k (estimate)
07/17/2024
09/11/2024
shoplc.com
Austin, TX
100 - 200
Retail
The job skills required for Director of Customer Service include Leadership, Customer Service, Commitment, Project Management, Insight, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Service positions, which can be used as a reference in future career path planning. As a Director of Customer Service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Service. You can explore the career advancement for a Director of Customer Service below and select your interested title to get hiring information.