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** ONSITE - Customer Service Representative - Up to $18/hr. 2:30pm-11:00pm Shift**
**Job Category****:** Customer Operations **Requisition Number****:** CUSTO001726 Showing 1 location **Job Details**
**Description**
**LOCATION:** Eden Prairie, MN
**DEPARTMENT:** Customer Service
**REPORTS TO:** Supervisor, Customer Service
**ABOUT IMEDIA BRANDS:**
iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY. Its flagship television retailing network, ShopHQ () is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN. For more information, please visit our corporate website, .
**OVERVIEW**
**As a ONSITE Customer Care Representative at iMedia Brands you are the frontline for providing our customers with a superior experience as we treat every customer with a friendly smile!** In this role you will be responsible of taking inbound calls and responding to the customers requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
Fun Team and Great Benefits!
* **Health Care Benefits (including dental and vision) **Full Time Employees***
* **Retirement Savings Benefits such as a 401(k) Employer Match- ** All Employees.***
* **Paid Time Off - **Full Time Employees***
* **Full or Part-Time Opportunities**
* **Shift Differential available up to $2.00 more per hour!**
* **Earn Monthly Bonuses up to $300!**
* **$1000 Sign On Bonus after 90 days, an additional $1000 Stay Bonus after additional 90 days!**
**ONSITE Training Begins October 18th.** This is an onsite opportunity.
**Training Schedule: Monday - Friday 8am - 4:30pm for 2 weeks; then regular schedule of On-the-Job training for 1 week. Total of 3 weeks training**
**AVAILABLE SCHEDULES AFTER TRAINING (choose one):**
**Tuesday through Saturday 2:30pm - 11:00pm**
**Sunday through Thursday 2:30pm - 11:00pm**
**KEY RESPONSIBILITIES**
* Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
* Customer Service Representative drive and achieve Key Departmental Metrics:
Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.
Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
Average Handle Time: Drive to efficient and effective sales and service calls.
* The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
* Customer Service Representatives attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed**.**
**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**
* High School diploma or GED
* Minimum six months sales, customer service or related experience
* Professional, flexible and positive team player that is self-directed and self-motivated
* Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
* Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
* Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
**CAREER PATH**
L1 Customer Care Representative, L2 Customer Care Representative, Executive Resolutions Rep, Customer Care Supervisor, Customer Care Manager
**Qualifications**
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Full Time
$41k-51k (estimate)
09/12/2024
09/27/2024
shopnbc.com
EDEN PRAIRIE, MN
1,000 - 3,000
1990
Product/Brand/Service
TIMOTHY A PETERMAN
$200M - $500M
Retail
ShopHQ is an online e-commerce platform that allows users to buy home appliances, jewelry, watches, beauty and health care products.