POSITION SUMMARY:

Directly supervise and coordinate the activities of Production Support teammates within the Production Support Department. Serve as the technical lead for the area. Be the expert on efficient operations in the department. Key focus on job flow and staffing levels to achieve quality, productivity and turnaround goals.

DUTIES AND RESPONSIBILITIES:

OPERATIONS

• Plan, organize, direct, and control the work of staff to meet quality, productivity and turnaround goals in the Production Support Department

• Interact with Production Support Manager to coordinate efforts and communicate effectively with teammates.

• Use problem solving techniques to proactively address issues or concerns within the department. Elevate to Production Support Manager for resolution when appropriate

• Maintain inventory levels for materials used in the Production Support Department

• Order supplies timely to ensure seamless production job flow

• Manage inbound package delivery and outbound shipping and handling process

• Perform production duties alongside Production Support Department teammates

TRAINING AND IMPROVEMENT

• Ensure teammates have received applicable training to perform all aspects of their job including equipment operations/work and safety procedures as outlined in their respective job description

• Provide manager with input for teammate’s performance reviews and development plans

• Partner with teammates in Production Support Department to give performance feedback

• Recommend or implement measures to motivate teammates and to improve morale, production methods, efficiency, equipment performance, productivity, and product quality

MAINTAIN SAFE WORK ENVIRONMENT

• Ensure teammates follow all Optical Lab and company policies and adhere to safety related guidelines

• Complete accident reports and follow accident communication procedures

• Perform stretching before reporting to workstation

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent

• Minimum 2 years of previous related experience in optical (eyewear) manufacturing, retail, or other relevant leadership experience

• Demonstrated hands on leadership capability

• Exceptional organizational skills

• Sound decision-making ability

• Professional written and oral communication skills

• Interpersonal skills

• Ability to problem solve in a professional and timely manner

• Analytical skills

• Detail oriented

• Self-motivated

• Ability to multi-task and prioritize

• Time management skills

• Ability to troubleshoot in a production environment

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various Optical Lab equipment and office equipment

• Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis

• Ability to lift an average of 25-35 pounds on a repetitive basis

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Ability to work in a fast-paced production environment

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.