Position Summary

The Lead E.D. Registrar is responsible for assisting the Access Director and Management with the day-to-day operations of the Patient Access department/area. The Team Lead is responsible for ensuring that department functions are carried out according to policies, procedures and expectations while on shift. Although they do not have staff that report directly to them, they are required to manage department work which requires them to engage in staffing actions from time to time. They will be required to help find coverage, direct the work of others and monitor key metrics while on shift. Will be responsible for assisting with the QA process, reporting of statistics and ensuring compliance with all work-related activities. Work requires familiarity with the department and/or hospital policies, services, layout and organization. This position also assists Patient Access Registrars through on the job training, education and registration support, when represented staff are not available. The Team Lead provides feedback to the Manager regarding performance issues of the department staff and overall effectiveness of department policies, procedures and practices. They participate in performance improvement activities, as requested. May be requested to collect and receipt cash and answer basic customer service questions. The team lead performs routine registration tasks in addition to ordering and stocking of department supplies, and other duties as assigned by the Patient Access Manager and or Director.

 Minimum Requirements

· 2 years of experience in Admissions/Access Management.

· Knowledge of medical terminology, as well as computer proficiency, with excellent customer service, interpersonal, communication, and leadership skills.

· Intermediate computer/keyboarding skills .

· Excellent interpersonal skills, communication skills and detail-oriented. 

· Must be able to walk and stand for extended periods with the ability to lift, push and pull.

Additional information

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
• Shore Medical Center is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, gender identity, affectional or sexual orientation or sex.