Customer Service Associate

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.  For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

Do you have the determination to provide Legendary customer service? Do you want to work with a world class customer care team that has been recognized three years in a row as the “Best Customer Service” by Contact Center World? If so, we are looking for a talented Customer Service Associate to join our growing team. You will be responsible for supporting our customers by taking phone calls, verifying product specifications, and entering orders. In this position you must be proactive and possess the ability to assist, plan, coordinate, and initiate action when appropriate. The Customer Service Associate must have strong customer facing skills and have a passion for providing a legendary customer service experience.

What you will be responsible for:

• Provide telephone services to customer when placing request and orders.
• Supply product information and provide status inquires on any open orders
• Communicate with sales representatives on a regular basis concerning customer accounts, product complaints, or delivery delays.
• Recommend potential products or services to customers.
• Verify accurate information being given on customers purchase orders.
• Provide product quotes for customers.
• Create a work environment that is positive and supports individual efforts and department success
• Create long term relationships with customers through superior work and professional representation of the company
• All other duties as assigned by supervisor  

What will you bring to the table (Skills/Experience Required):

• High School Diploma or equivalent
• Computer experience and data entry accuracy are essential. Use of phones, fax machines, copiers, calculators and other office equipment is required.
• Good grammar and oral communication skills are required including clear speaking voice and positive phone manner. 
• Ability to work in teams to ensure that all work required each day is completed Good mathematical, problem solving, documentation, strong interpersonal skills and listening skills
• Ability to coordinate proper communication between departments to ensure high quality response to customer expectations
• Ability to resolve conflict, analyze information, and multi-task in a fast-paced environment with frequent interruptions and time pressures
• A minimum of 1 year experience in customer service
• Proficiency in Microsoft Office Suite

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Necessary Attributes:

What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back – we strongly support Common Hope.
• An organization that you will be proud to work for!

Physical Demands and Work Environment:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.  While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands.

Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you!  Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com.

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The pay rate for this role is $18.50 per hour. The actual pay offered may vary based upon, but not limited to: education, skills, experience, certifications, proficiency, performance, shift and location. In addition to hourly pay the total compensation package also includes participation in a profit-sharing program. Showdown Displays offers benefits including medical, dental, and vision coverage, paid time off, short- and long-term disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, travel assistant program and employer/partner discounts. (all benefits are subject to eligibility requirements)

Salary : $19