Full Time Resident Service Coordinator

SHP Management, a leader in the affordable housing market, has an immediate opening for a Full Time 40 hour/week Resident Services Coordinator to join our team at three family properties located in close proximity in the Upper West Side of Manhattan in NYC.

The successful candidate will be responsible for the following:

• Develop effective working relationships with federal, state, and local agencies and service providers.
• Assist with facilitating the successful transition for homeless persons to the property and achieve further stabilization through ongoing service coordination.
• Refer residents to appropriate community services. Coordinate multiple services and provide follow-up communication with service providers, residents and management staff as required.
• Assist in identifying and providing current information about social services and resident entitlement programs available through federal, state, and local agencies and service providers.
• Assist in identifying, developing, and coordinating on‑site programs of interest to residents.
• Maintain documentation of all interventions and communication in resident files.
• Promote company and advocate for residents through participation in professional and community organizations.

Qualifications:

• A minimum of 3 years of social services/human services required.
• Bachelor’s degree in social work and/or human services preferred.
• Previous experience with affordable housing and/or homelessness preferred.
• Demonstrated competency with Microsoft Office, Word, Excel, and Outlook.
• Bilingual in Spanish/Chinese a plus.

Benefits:

SHP is committed to a drug-free workplace. We offer competitive wages and an excellent benefit package, including:

• Paid vacation, holidays, sickness, and personal leave.
• 401(k) plan with generous company match.
• Portion of paid health and dental plans.
• Tuition reimbursement.
• Opportunity for professional growth and development.

Job Type: Full-time