Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Performance Improvement Specialist to join our team. The Performance Improvement Specialist helps to ensure that care is safe, timely, effective, equitable, efficient and patient-centered. The position supports the PI/Risk Management department, hospital staff, leadership, and medical staff by identifying and facilitating process improvement and safety opportunities. In this position, you'll have the opportunity to facilitate implementation of evidence-based practices by performing data extraction and analysis and PI methodologies. You'll actively lead and participate in the planning, implementation and evaluation of quality and safety programs. In addition, you'll facilitate improvement of outcomes relevant to environment of care and patient safety, patient satisfaction, and clinical quality.

• Collects, enters, and analyzes quality, safety, and patient experience data
• Generates reports, maintains dashboards, and makes recommendations for future improvement based on analysis
• Collaborates with teams and facilitates performance improvement activities around quality and safety, regulatory compliance, and patient experience using proven tools, techniques and methodologies
• Manages various quality and performance databases (e.g. Press Ganey [PG Fusion and High Reliability Platform], PolicyTech, etc.), including providing training for staff and managers
• Supports coordination of hospital-wide licensing and accreditation efforts including staff education, continuous survey readiness, and regulatory reporting
• Represents the Performance Improvement department in administrative and/or medical staff committees, as assigned
• Assists with administrative duties such as taking meeting minutes
• May perform additional duties as assigned
• 3 – 5 years of experience in healthcare Performance Improvement and/or Quality Improvement is required
• Bachelor’s Degree in a health related discipline such as Public Health, Healthcare Administration, Business Administration or a related field is required
• Knowledge of local, state, and federal healthcare regulations and The Joint Commission and Centers for Medicare & Medicaid Services (CMS) standards is strongly preferred
• Certified Professional in Healthcare Quality (CPHQ) is preferred
• Lean, Six Sigma or other process improvement methodology certification is preferred
• Previous project or program management experience is preferred
• Strong proficiency with Microsoft Excel
• Demonstrates strong attention to detail and organizational skills
• Demonstrates strong analytical and problem-solving abilities
• Possesses excellent communication and interpersonal skills
• Previous report-building experience in Epic preferred
• Must be COVID vaccinated