64 Account Manager (Employee Benefits) Jobs in Wilmington, NC
SIA Group, Inc. is Hiring an Account Manager (Employee Benefits) Near Wilmington, NC
We pride ourselves on a supportive work culture, career development, work/life balance, and reward our employees for their hard work. With many different career paths based on your professional expertise, we invest in our employees to make a difference and improve the lives of those we serve.
Job DescriptionThe Employee Benefits Account Manager at SIA Group is responsible for maintaining solid customer relationships by handling employee benefit insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
- THIS POSITION IS REMOTE ONLY FOR NORTH CAROLINA RESIDENTS*
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
- Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Actively solicit increases in coverage or rounding out accounts at every service contact.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
- Hold a valid North Carolina L&H license.
- Have a minimum of two years of insurance industry experience, employee benefits exposure preferred.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Work/Life Balance
- Remote Flexibility
- 401k
- Health/Dental/Vision Insurance
- PTO
- Parental Leave
- Flexible Schedule
- Wellness Resources
- Comprehensive benefits package including health insurance, retirement plans, and more.
- Ongoing training and professional development opportunities.
- Supportive work culture with opportunities for career advancement
Job Summary
Full Time
Insurance
$82k-107k (estimate)
05/28/2024
07/11/2024
The job skills required for Account Manager (Employee Benefits) include Products and Services, Customer Relationship, Time Management, Collaboration, Verbal Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager (Employee Benefits). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager (Employee Benefits). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager (Employee Benefits) positions, which can be used as a reference in future career path planning. As an Account Manager (Employee Benefits), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager (Employee Benefits). You can explore the career advancement for an Account Manager (Employee Benefits) below and select your interested title to get hiring information.
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