At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. Functional Job Summary: Secure and analyze information to make and approve decisions on all complexities of short-term disability and/or state disability insurance claims, and their concurrent leave claims (e.g. Family Medical Leave Act, statutory, company-specific, and other leaves). Develop and apply appropriate claim and workflow management strategies, to coordinate disability and leave decisions including timely and accurate communications. Provide responsive and caring customer service to employees, employers, and others. Investigate, secure and analyze information pertaining to employees’ eligibility status, medical condition, occupational or employer requirements, contractual obligations and statutory regulations; to accurately determine eligibility for and entitlement to disability benefits and associated leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking disability claims or leaves within prescribed time frames and service expectations. Make and communicate eligibility and disability/leave decisions to employees and employers timely and accurately. Develop and execute claim, disability, and leave management strategies and provide responsive and caring customer service; ensure that each employee’s ongoing and changing medical condition, applicable policy limitations and provisions, applicable statutory requirements, ability to return to work and deductible income are investigated, applied for and pursued, and used to reach timely and appropriate claim/leave resolution and so that claims/leaves are managed to the correct duration. Appropriately transition claims to Long Term Disability and other claimant coverages. Provide accurate and appropriate claim information to claimants, policyholders, sales offices and other interested parties; resolve issues through effective oral and written communication. Analyze, research and respond to questions and issues, involving the appropriate people within, or outside the department or company. Position Leveling Guide: Education & Experience: High School Diploma or Equivalent. Two years of general office and customer service experience required. Two years leave, benefits or disability claim management experience, or the equivalent combination of education and/or relevant experience preferred. Knowledge & Skills: Applies acquired job skills and working knowledge of company policies. Job Complexity & Judgment: Works on assignments that are semi routine. Works within defined procedures but is able to deviate from normal routine. Understands when to escalate issue if necessary. Independence & Supv required: Typically receives general instructions on routine work. May require detailed instructions on new assignments. Follows established procedures. Interaction & Influence: Contacts are typically limited to own department. Begins to build working relationships outside department. Physical Demands: N/A Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance. Salary Range: 20.07 - 27.88 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable. The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on Facebook, Twitter or LinkedIn.