As a Service Account Manager at Sidel, you will play a pivotal role in ensuring exceptional customer satisfaction through 360-degree account management. You will leverage your technical expertise, financial acumen, and sales skills to drive growth, maintain customer trust, and optimize the performance of Sidel equipment and services. This position requires proactive problem-solving, strategic thinking, and a customer-centric approach to business.

Your Mission

• Provide outstanding customer service to ensure customer satisfaction while managing the following business activities linked directly to the life cycle of the Aseptic equipment:
• LCM (Life Cycle Management – Service) sales budget for our assigned accounts
• Efficiently manage warranty costs, machine issues, and installed base
• Drive and develop the LCM/services sales budget for the assigned accounts
• Grow sales and profitability of Services offering, adapt regional services strategy to assigned accounts in North America
• Ensure that customer production lines are optimized to the maximum
• Propose new Services products that add value to assigned accounts in North America
• Sell and negotiate Sidel Services, according to rules and processes of the Company

Your Profile

• Develop and maintain a comprehensive understanding of customer needs, preferences, and challenges.
• Utilize technical knowledge to propose innovative solutions and opportunities onsite.
• Drive the sales process from opportunity identification to successful closure, while maintaining a strong focus on customer satisfaction.

• Continuously develop and update technical knowledge.
• CEP Platform and SAP knowledge.
• Demonstrate a good understanding of Sidel equipment and services to effectively address customer inquiries and concerns.
• Proactively identify opportunities for improving equipment performance and efficiency during customer interactions.

• Monitor and follow up on financial key performance indicators (KPIs), providing regular reports on sales performance and profitability.
• Adapt sales strategies to meet or exceed financial goals, while minimizing outstanding and overdue costs.
• Collaborate and lead with internal stakeholders to ensure alignment of sales strategies with company objectives.

• Build and maintain trust with customers through an assessor mindset and proactive problem-solving.
• Anticipate and address customer needs and concerns, even before they are explicitly stated.
• Foster a safe and collaborative working environment for both customers and internal teams.
• Provide leadership, coaching, and delegation to peers, fostering a culture of continuous improvement.
• Demonstrate strong negotiation skills in resolving conflicts and securing mutually beneficial outcomes.

• Implement a strategic sales approach focused on disciplined processes and customer-centricity.
• Grow sales and profitability of services offerings by identifying and capitalizing on new opportunities.
• Take ownership of the performance of Sidel products, promptly reporting non-conformities and facilitating issue resolution.
• Propose new services products that add value to customers and align with Sidel's profitability objectives.
• Effectively plan and prepare for customer visits and reporting activities, ensuring maximum impact and efficiency.
• Deepen understanding of Sidel's rules and processes to enhance internal interactions and collaboration.

• 5-10 years of experience in the packaging industry, with a proven track record in account management.
• Experience with Sidel equipment is highly desirable, with 5-10 years of related experience being a plus.
• Previous experience as a Project Manager is preferred, demonstrating the ability to manage complex customers and situations.
• Proficiency in additional languages such as Spanish, French, or Italian is advantageous.
• Willingness to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week.

Contract Type

Permanent

Country

United States

Location

Norcross