157 Service Desk Technician Jobs in Columbus, OH
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Sidium Solutions is Hiring a Service Desk Technician Near Columbus, OH
IT services company seeks an IT professional to join our support team. Our team works directly with clients both on-site and remotely to provide the support necessary to keep their networks running efficiently. This position will act as 1st level, remote support.
Responsibilities include:
Troubleshooting and supporting existing customer systems including a variety of hardware, software, and site-specific applications used in both SMB and enterprise-level environments using remote support tools
Analyzing symptoms, while communicating effectively with clients who may have a broad range of technical abilities
Preparing new systems for deployment
Create/Deactivate user accounts, update permissions, reset passwords and update user information
Effectively communicate and track troubleshooting steps in the ticketing system so escalated tickets are easily transferred to next level support
Maintain a high level of courteous customer service at all times
About Sidium Solutions
Sidium is made up of a small team of highly-skilled and certified network engineers and is known for building strong relationships with our clients. We have a habit of creating or tweaking a job opening to take advantage of certain strengths when we find a great candidate. Our staff consists of dedicated team members who have a strong sense of humor and respect for delivering the best quality of service.
Required Skills
Self-Motivated with strong problem solving and communication skills
Understanding of industry standards and best practices
Familiar with technologies from vendors such as Microsoft, VMWare, HP, Lenovo, HPE, Datto, Fortinet, RingCentral
Education/ Experience
Associate or Bachelor’s degree in Info Systems Technology or related field, preferred but not required
CompTIA A Certification, preferred but not required
PA driver’s license with good driving record, required
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Columbus, OH 43215
Job Summary
Full Time
$50k-62k (estimate)
07/26/2024
08/05/2024
sidium.com
Ephrata, PA
<25
Related Companies
The job skills required for Service Desk Technician include Troubleshooting, Customer Service, Problem Solving, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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