Service and Product Support

Hybrid)

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds.

Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving.

That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.

Who knows where our shared journey will take you?

Become the driving force of digital transformation!

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. Joining our Digital Enterprise Services team means you will have the opportunity to impact the complete value chain from classic product related services (support services, learning services, field service, maintenance, and upgrades) to innovative data-based services (cyber security, analytical services, and cloud technology) which let customers leverage opportunities in the digitalization era.

The overall goal of Digital Enterprise Services is to support customers in increasing plant availability, production quality, and enhance productivity.

We are looking for Service and Product Support. This position can be based in either Lebanon, OH, or Alpharetta, GA.

You’ll make an impact by :

• Professionally handle incoming requests from internal customers and ensure that they are fully satisfied.
• Provide quality customer service and support in a variety of areas including, but not limited to booking and billing of customer contracts / agreements, field service requests, training, order entry, and issue resolution.
• Identify customer challenges and engage appropriate resources for resolution.
• Work to resolve customer disputes in a professional and timely manner.
• Collaborate with team members to investigate and resolve complex issues.
• Provide accurate, valid, and complete information by using the right methods / tools.
• Ensure excellent service standards and maintain high customer satisfaction.
• Participate in workshops and projects.

You’ll win us over by having the following qualifications :

Basic Qualifications :

• 5 years of professional work experience in a customer support role.
• Proficient in Microsoft Office tools.
• Demonstrated ability to work independently and as part of a team.
• Excellent written and verbal communication skills along with active listening.
• Customer orientation and ability to adapt / respond to customer.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong sense of ownership and drives improvements.
• Organized, creative, able to bring new and outstanding ideas.
• Growth Mindset.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications :

• Bachelor’s degree
• Knowledge of SAP, salesforce, and CRM systems.

You’ll benefit from :

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here : https : / / www.

benefitsquickstart.com / siemens / index.html

The pay range for this position is $33,810 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs

About Siemens :

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion :

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.

Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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California residents have the right to receive additional notices about their personal information. To learn more, click here.

Last updated : 2024-09-05