67 Manager of Customer Success Jobs in Miami, FL
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Windows & Doors Marketing Pros by Kocer Media
Miami, FL | Full Time
$102k-142k (estimate)
6 Days Ago
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Siena AI is Hiring a Manager of Customer Success Near Miami, FL
About UsAt Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Some of our values
Key Responsibilities
🌞 Flexible working hours. Because who said you can't design your day on your terms?
💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Some of our values
- Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
- Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
- Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
- Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
- Raise the Bar: We're not just meeting standards, we're aiming for setting them.
- Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
- Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
- Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.
Key Responsibilities
- Implement strategies that ensures our customers derive maximum value from our AI platform, focusing on adoption, satisfaction, and retention.
- Develop and execute programs that empower customers to fully leverage our AI technology in their operations.
- Hire and retain exceptional team members
- Lead, mentor, and scale a high-performing customer success team to deliver exceptional service and achieve key metrics.
- Foster strong relationships with customers, understanding their needs, and ensuring their success with our products.
- Act as a point of escalation for your team’s clients when needed to ensure that risks are mitigated while maximizing potential opportunities.
- Collaborate cross-functionally with sales, marketing, product, and engineering teams to align on customer objectives and drive product enhancements.
- Establish and monitor key customer success metrics, adjusting strategies as needed to improve customer satisfaction, retention, and activation.
- Drive customer advocacy by identifying opportunities for case studies, testimonials, and referrals.
- Create processes and playbooks to build the customer success function.
- Managing a few key customer accounts
- 5 years of experience in customer success or account management, with at least 3 years in a leadership role within a technology or SaaS company. Bonus points if you worked at VC-backed startups.
- Problem-solver, with the ability to navigate complex challenges, streamline customer success operations, and implement strategic solutions that drive tangible results.
- Driven by data to drive customer success strategies.
- Experienced in designing and implementing complex customer success programs.
- Proven track record of leading customer success teams to drive business and customer success.
- Exceptional interpersonal and communication skills, with a knack for building trust and strong relationships customers and team members.
- Strategic thinker with the ability to glean insights from customer interactions and data, translating them into actionable growth strategies for both the customer success team and the product roadmap.
- Have proven experience working with highly complex technology products
- Experience with Conversational AI, ecommerce, or customer service platforms.
- Experience in managing and expanding multi-stakeholder customer relationships in enterprise settings.
- Demonstrated ability in influencing product development and roadmap priorities based on customer feedback and data, ensuring product aligns with customer needs.
- A background in project management or consulting, with strong analytical and problem-solving skills.
- You're uncomfortable in a fast-paced, evolving startup environment where flexibility and adaptability are key.
- You're not excited about establishing direct relationships and interactions customers.
- Handling multiple competing priorities simultaneously isn’t your strong suit.
🌞 Flexible working hours. Because who said you can't design your day on your terms?
💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Job Summary
JOB TYPE
Full Time
SALARY
$102k-142k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/04/2024
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The following is the career advancement route for Manager of Customer Success positions, which can be used as a reference in future career path planning. As a Manager of Customer Success, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager of Customer Success. You can explore the career advancement for a Manager of Customer Success below and select your interested title to get hiring information.
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