We are seeking an Senior Program Manager - CRM to join our (NPI) program management team. You will report into product operations and lead teams in delivering technical maturity and operational readiness to launch stable, new products.

Must have CRM experience preferably from CRM units of Oracle, HubSpot, Zendesk, Pipedrive, Salesforce, Netsuite, Monday, Zoho.

Responsibilities:

• Work with the Product Managers to develop and implement comprehensive product launch plans, timelines, and strategies to effectively introduce new products and features to the market.
• You will be responsible for overseeing the successful planning, execution, and optimization of product launches across our portfolio of solutions.
• You will collaborate closely with cross-functional teams including Product Management, Revenue Enablement, Marketing, Sales, and Customer Success to ensure seamless and impactful product launches that drive customer adoption and business growth.
• Run NPI weekly meeting for launches across BUs (customer service, IT service management, sales & marketing)
• Ensure NPI launch processes meet the needs of the GTM organizations (sales, SCs, marketing)
• Help manage the enablement and onboarding workflows associated with private and public preview features
• Track the health of each launch and communicate it to relevant audiences.
• Aggregate and maintain a centralized view of launch tracks across all products and provide a consolidated view of various milestones, classified based on the potential impact of each of these launches
• Lead teams in conducting launch retros following product launch to capture and communicate important findings for continuous improvement
• Coordinate cross-functional collaboration and communication to ensure alignment and synergy of launches with departments involved in the product launch process
• Define and track key performance metrics and success criteria for product launches, providing regular reporting and analysis to stakeholders
• Surface recommendations to improve the process as we continue to grow. Continuously assess and optimize product launch processes, tools, and methodologies to improve efficiency, effectiveness, and scalability.

Qualifications

• Bachelor's degree in a related field (EE, Computer Science, Computer Engineering, Software Engineering)
• 10 years of technical program/project/relationship management experience working on NPI programs, supporting product launches, or releasing software.
• Experience leading team meetings, status syncs, and setting up/optimizing operations at scale for complex enterprise products
• Experience doing NPI with B2B SaaS software is a plus
• Experience in leading cross-functional teams to complete projects with multiple dependencies and constraints
• Experience defining projects, identifying risks, managing cost, coordinating scope, identifying dependencies, scheduling and deploying new products and features
• Experience creating and cascading processes through an organization
• Excellent balance of people and technical skills.
• Experience working and communicating with Senior Leadership
• Excellent listening skills to create cross-functional understanding to help reach the necessary decisions.
• Strong writing, presentation, and interpersonal skills are essential