93 Customer Success Manager Jobs in Charlotte, NC
Sign Enterprise is Hiring a Customer Success Manager Near Charlotte, NC
This is a hybrid role ( 3x/week in the office) based in Charlotte, NC or St Petersburg, FL.
About UsSign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
CultureCulture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
Skills
- 5 years of experience in a customer relationship management role in a B2B SaaS based environment
- Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory
- Ability to develop and deliver messages and presentations to technical and non-technical audiences
- Strong verbal and written communication skills
- Ability to properly set expectations with customers
- Listen and understand the customer’s business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs
- Ability to multi-task and manage a high volume of customer projects
- Meet deadlines for customer engagements and deliverables
- Leverage applicable systems and processes to manage customer projects
- Timely and consistent documentation of project history and key deliverables
- Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework
- Consistently execute against the defined account processes within the defined program scope
- Identify gaps that impact the customer experience, document them, and recommend potential resolutions
- Advise customers in the build and testing of their use case
- Deliver a superior onboarding experience to the customer by setting and meeting expectations
- Mitigate risks proactively to ensure timely execution
- Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
- Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative
- Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
- Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
- Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption
Once Your Application Is Received And Reviewed, Qualified Candidates Will Move On To Our Next Steps. Our General Recruitment Process Has The Following Steps
Phone Interview with our People & Culture team
Meet with the hiring manager and other members of the team
Demo presentation and interview
Culture meeting with members of the Sign In Solutions team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Summary
Full Time
$102k-143k (estimate)
06/23/2024
07/15/2024
signenterprise.com
RICHMOND, VA
25 - 50
2007
BRIAN KELMAR
<$5M
Related Companies
About Sign Enterprise
At Sign Enterprise we are dedicated to helping you communicate your image. We have an experienced team of designers and craftsmen here to help you create state-of-the-art signage for your business! Our turnkey process will guide you through the conception of your sign, getting appropriate permits, finalizing your custom sign and the installation of your sign. We insure your sign brightens up your doorway to success. We also offer full-service repairs and maintenance. Trust Sign Enterprise to deliver superior customer service and products to bring value to your image.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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