12 Customer Support Specialist Jobs in Saint Petersburg, FL
Sign In Solutions Inc. is Hiring a Customer Support Specialist Near Saint Petersburg, FL
We are looking for a Customer Support Specialist to join our team at Sign In App (SIA), a Sign In Solutions company. This is a varied role that will see you dealing with existing and new Sign In App customers . Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding Sign In App features and pricing.
This is a hybrid role (3x/week) based in St. Petersburg, FL
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)
Culture:
Culture is important at Sign In Solutions. Our values don't just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back
Skills:
* Good communication and mentoring skills
* Familiar with Google Workspace or equivalent
* Process driven individual, with excellent attention to detail
* Good relationship building skills
* Ability to problem solve and contribute to solutions
* Willingness to Learn
What You Will Be Doing:
* Responde to online chats, emails, and phone calls promptly
* Provide product information and assistance to customers
* Conduct demonstrations of Sign In App and add-on products via video calls and in-person sessions if required
* Identify customer needs and escalate queries to the appropriate team member
* Contribute with ideas on how to improve our service and offering
* Conduct online demonstrations of the product
* Continued customer satisfaction checks
* Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
* Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
* Ensure all actions are GDPR compliant
This isn't just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we're all about, we hope you'll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
Phone Interview with our HR team
Meet with the hiring manager and other members of the team
Culture meeting with members of the Sign in Solutions team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Summary
Full Time
$42k-52k (estimate)
07/03/2024
07/20/2024
signsolutionstb.com
TAMPA, FL
25 - 50
2000
RON NEAVE
<$5M
Related Companies
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
