Title : Fleet Services Coordinator

Location : Omaha, NE

Department : Fleet Services

Reports to : Director of Fleet Services

Positions Supervised : None

Travel Required : Occasional as to attend annual convention and seminars, less than 25%

Compensation : Salary exempt; based on experience

Office Hours : Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand.

Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future.

As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career.

We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

This is an exciting opportunity for you to join a growing dealer services department committed to excellence and commendable customer service.

This role’s main objective is to provide customer support to our franchise owners by providing seamless vehicle services and support.

We offer fleet-related solutions and programs for our growing franchise network to assist in the procuring, upfitting, and financing of approved fleet vehicles.

This full-time position offers a variety of duties including dealership services and operations, vendor partner support, fleet telematics / tracking, and brand compliance.

What You’ll Do in This Role.

Account Management 50%

• Maintain a working knowledge of dealership products, services, and systems.
• Ensure vehicles are prepared and transported efficiently to meet associated deadlines.
• Maintain records of quality control on all incoming and outgoing inventory.
• Assist in the record keeping of administrative and compliance requirements for the Fleet Services department including but not limited to all auto sale deals and vendor invoices.
• Maintain a working knowledge of franchise agreement compliance and brand standards regarding vehicles and fleet services.
• Responsible for identifying and addressing issues in a proactive fashion.
• Assist in the transition of Franchise locations specifically relating to vehicle re-financing and registering to new ownership, wraps, upfitting, and other fleet needs.

Relationship Management 30%

• Provide excellent customer service and relationship management for all Fleet Services customers and vendors.
• Remain knowledgeable of current brand and company procedures in order to provide accurate information and exceptional customer service to all customers.

Administrative 20%

• Successfully execute auto and financing deals from start to finish in a timely manner while performing necessary follow up communications and tasks.
• Establish and maintain fleet telematics and forecasting models. Help administer telematics vendors and maintain a good working knowledge of each system.

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position.

Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

Qualifications / Knowledge :

• Associate degree in related field or 3 years of administrative experience
• Exhibit professional behavior and promote positive working relationships
• Ability to adapt to fast paced and ever-changing environments
• Commendable customer service skills
• Deeply passionate about our mission and can articulate why.
• Willing to contribute to a Championship Culture of teamwork, passion, and collaboration.

Skills / Abilities :

• Effective time management skills
• Excellent computer skills Word, PowerPoint, Excel
• Strong organization, communication and coordination skills
• Attention to detail with strong proofreading skills
• Ability to manage and coordinate multiple projects and successfully prioritize multiple tasks
• Must be able to pass a background check including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

What’s in it For You?

• Medical, dental, vision, FSA / HSA options, and employee assistance program covering employee and eligible dependents.
• 100% company paid life insurance, short-term disability, and long-term disability.
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Tuition Assistance through Bellevue University
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment :

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent.

Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands :

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone.

This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key :

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs. / day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs. / day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs. / day)

O (Occasionally) Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push / pull 11 lbs. or more

F (Frequently) Stand, Sit, Handling / Finger dexterity, Reach outward, Carry 10 lbs. or less, Push / Pull 10 lbs. or less

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Last updated : 2024-05-12