Job Title : Account Collections Coordinator

Duration : 6 Months Contract Possibility of Extension / FTE

Location : Miramar, FL 33027

Pay Rate : $16.00 - $17.58 Hourly

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Retrieve credit card activity (disputes / chargebacks) daily and compile supporting documentation for each dispute / chargeback case.

Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software.

• Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines.
• Maintain organized case files for future reference, follow-up, and support.
• Pursue collection with travel agents and passengers for receivables related to cruise reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions and other unpaid balances.
• Work closely with front-line agents and other department (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances.
• Work with outside collection agencies and internal Legal Department to pursue the collection of unpaid balances.
• Perform ad hoc analyses and processes as requested by management.

QUALIFICATIONS :

Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and / or training;

or equivalent combination of education and experience.

• AS400 environment and experience with JD Edwards or similar accounting system.
• Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent interpersonal, written, and oral communication skills.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Last updated : 2024-07-27