Part Time Dispatcher: 12:30am-08:30 am Mon-Sunday

Job Description

Silbar Security / Silbar Franchise Group is hiring for a part time dispatcher in our National Operations Command Center (NOCC) at our Corporate Office in Chesapeake, VA

Position: Operations Dispatcher

Location: Corporate Headquarters - Chesapeake, VA

Position Summary: The Operations Dispatcher is responsible for receiving incoming calls from local, regional & national account clients, residents and potential sales on behalf of Silbar Security and our franchise locations throughout the United States.

Operations Dispatchers will relay the service calls and/or messages to designated person(s) and coordinate emergencies and other services, as necessary.

Responsibilities:

• Answer incoming emergency and non-emergency calls, emails, or other messages from assigned customers, franchisees and their clients.
• Utilize computer software to relay incoming message of all incoming and outgoing calls and the disposition.
• Ensure officers are at their scheduled posts and fill when needed.
• Offers suggestions for service improvement regarding potential dispatch efficiencies.
• The job description listed is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without any notice and other duties may be assigned.

Skills/Abilities:

• Excellent communication skills, both verbal and written.
• Ability to remain calm and communicate effectively during high call volumes and high stress situations, including emergencies of all types.
• Ability to exhibit dependability, initiative, and discernment in problem-solving.
• Excellent organizational and multitasking skills.
• Attention to detail and being thorough are a must.

Requirements:

• Pass a criminal background check.
• High school diploma or GED required.
• Proficient in English (oral and written), ability to speak Spanish a plus.
• Must have a working knowledge of Microsoft Office software.
• Must be willing to work evenings, weekends, and holidays.
• Be dependable and punctual.
• Emergency 911 Dispatch or Call center experience preferred.

Environmental/Working Conditions: Normal office and dispatch/call center environment. Occasional overtime may be required and/or hours may be adjusted as business needs dictate.

Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity needed for computer keyboard. This description is intended to provide only basic guidelines for this specific position. Responsibilities, skills and working conditions may change as needed.

VA LIC. #DCJS 11-5586

Job Type: Part time

Salary: $14.00 per hour

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• On call
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching or Call Center: 2 years (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person