14 Information Technology Support Specialist Jobs in Ogden, UT
Silicon Slopes, Inc. is Hiring an Information Technology Support Specialist Near Ogden, UT
**Job Description**
Our company is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.
To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact
**Responsibilities**
What you get to do every single day
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide computer desktop support to local & remote locations in accordance with established policies and procedures
Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Coordinate hardware repairs with the appropriate vendors
Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Own and execute technology implementation projects
Resolve computer problems, and advise/implement appropriate action/solutions
Communicate regularly and effectively with ticket submitters
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Identify recurring technical issues and propose solutions to address the root of the problems
**Qualifications**
Bachelor's degree in Computer Science or technical degree preferred
A , Network Certification
2-4 years related experience
Basic TCP/IP networking concepts
Windows 10 administration and bug fixing in an Active Directory environment
Ability to write reports, business correspondence, user instructions, and procedure manuals
Experience installing and configuring Windows OS, networked and local printers, and business applications
Category: Information Technology Education Level: 2-year Degree Years of Experience: 1-2 years **Job Description**
Our company is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.
To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact
**Responsibilities**
What you get to do every single day
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide computer desktop support to local & remote locations in accordance with established policies and procedures
Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Coordinate hardware repairs with the appropriate vendors
Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Own and execute technology implementation projects
Resolve computer problems, and advise/implement appropriate action/solutions
Communicate regularly and effectively with ticket submitters
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Identify recurring technical issues and propose solutions to address the root of the problems
**Qualifications**
Bachelor's degree in Computer Science or technical degree preferred
A , Network Certification
2-4 years related experience
Basic TCP/IP networking concepts
Windows 10 administration and bug fixing in an Active Directory environment
Ability to write reports, business correspondence, user instructions, and procedure manuals
Experience installing and configuring Windows OS, networked and local printers, and business applications
Category: Information Technology Education Level: 2-year Degree Years of Experience: 1-2 years
Job Summary
Full Time
$57k-71k (estimate)
06/14/2024
07/02/2024
siliconslopes.com
Lehi, UT
25 - 50
Investment Management
Related Companies
The following is the career advancement route for Information Technology Support Specialist positions, which can be used as a reference in future career path planning. As an Information Technology Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Support Specialist. You can explore the career advancement for an Information Technology Support Specialist below and select your interested title to get hiring information.
