Dispatch Responsibilities:

• Develop delivery routes and maintain contact with drivers throughout the day
• Collaborate with management to modify daily routes to accommodate the needs of customers
• Act as a communication liaison while maintaining constant communication with drivers
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• Communicate errors to relevant parties, and/or updates
• Some data entry
• Answer incoming customer calls and provide detail information.
• Consistently monitor e-mail requests and provide detailed information in a timely manner.
• Prepare in-bound and outbound documentation.
• Put freight out for delivery in a timely manner and make sure all are done on time
• Meet all customer requirements

Dispatch Requirements:

• Strong written and oral communication skills
• Ability to work in a team environment in high pressure situations
• Ability to multi task
• Strong knowledge of roadways and routs for the area
• Must be able to work a flexible schedule, occasional evenings
• Forklift experience
• Able to maintain consistent and solid attendance
• Must have general knowledge on how a warehouse operates
• Previous experience in a related field is a plus
• Familiar with “Crown” software
• Proficiency with G-Suite (Gmail). Proficiency with Microsoft Office (Word, Excel, and PowerPoint) is a plus.
• Bilingual is a plus
• Professionalism