Job Summary
an·swer·ing serv·ice
noun
plural noun: answering services
a business that receives and answers telephone calls for its clients.
Job Description:
We are a dynamic, well renowned call center company serving the telephone needs of our medical and business clients. This position will entail greeting and directing client callers by answering the telephone calls of their customers; determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. Operators are required to provide accurate, efficient, and professional service to every caller, client, and coworker. We operate 24/7, including weekends and holidays, in order to provide service to our clients in their time of need.
Our ideal candidate would be an organized, diligent, and a team oriented individual who excels in conversing professionally with customers on a daily basis. We are looking for someone who is willing to go above and beyond their day to day duties to add value to our growing company. There is room for advancement from operator to Shift Supervisor and Floor Manager.
Also, If you are fluent in Spanish, as well as English, please note that in your resume
This is NOT a work from home position. You must be able to work at our Kingman location.
This is NOT a telemarketing/sales position
Drug testing is done as a condition of employment. Because of the confidential nature of our work anyone with a previous felony or misdemeanor conviction for fraud or violence will not be considered for employment.
About CallCenterUSA:
We have been delivering world-class answering, messaging and call center services to businesses and medical offices large and small for more than 20 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our clients.
We have a specific hiring process we follow - NO WALK INS OR CALLS WILL BE CONSIDERED
Responsibilities and Duties
Answer incoming calls as per your training and following the different client instructions for each call
Provide quality service by handling each call professionally and efficiently
Follow company policies and procedures at all time. No exceptions
Complete special assignments as directed by management
Be able to work all shifts. This includes ALL weekends, holidays, night, and day shifts
Qualifications and Skills
Must be able to type 35-40 wpm and have computer keyboard skills
Must be able to read/write/communicate professionally and clearly in English
Must be able to multitask and work under pressure in a fast paced environment
Including listening, speaking, talking, typing, and/or reading at the same time
Must be willing to learn minimal Spanish phrases to communicate with Spanish callers if necessary
Must be willing to adapt to changes that may happen daily/weekly/monthly
Including adapting to changes in schedule, duties, and/or tasks
Must be able to maintain a positive attitude at all times
Strong listening skills, attention to detail, and decision making skills
Strong work ethic
Must be able to sit for long periods of time
Dedicated and career driven
Highly developed integrity and commitment to customer satisfaction
Telephone Skills
Organization
Confidentiality
Benefits
Pay range aligned to experience
Employee Retail Discount Program
Employee Assistance Program (EAP)
Dental, Vision
Short Term Disability, Long Term Disability, and Life Insurance
401(k)
Job Type: Full-time
Salary: $13.00 to $15.00 /hour