Under the direction of the Player Services Supervisor, the incumbent is responsible for Guest Service operations to ensure a positive guest experience.

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures;

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees;

• Register arriving guests by completing appropriate paperwork and obtaining proper payment information;

• Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club;

• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information; • Create and issue Players Services cards and promote the program and related promotions;

• Maintain integrity of database by following precise standards of data entry;

• Ensure the protection of customer’s rewards and credit lines;

• Settle account balances of departing guests by accepting payment and handling cash drawer.

• Investigates and resolves general billing discrepancies;

• Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;

• Print and process routine reports and may assist in the training of new departmental employees;

• Promote positive public/employee relations at all times;

• Maintain a clean, safe, hazard-free work environment within area of responsibility;

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;

• Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;

• Perform other duties as assigned.