ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
• Prepare and conduct product demonstrations for customer visits and equipment evaluations
• Visit customer sites to provide technical support and deliver training
• Troubleshoot failures and abnormal situations in the field
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help design engineers reproduce and troubleshoot problems
• Participate in resource allocation and hardware maintenance to support different sales and business development activities
• Help drive future product development
• Travel requirements – 50%; frequent travel for meetings, events, and demonstrations

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Electrical Engineering or other related technical fields
• Minimum 2 years demonstrated experience in a pre- and post-sales technical support position
• Proficiency with RF instruments such as signal generators and spectrum analyzers
• Good written and verbal communication skills
• Excellent organization skills and attention to detail
• Ability to lift, up to 50 lbs.
• Willingness to travel and work at customer site

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Familiarity with Linux is a plus
• Proficiency with TCP/IP protocol and networking is preferred
• Experience with operating and testing IP radios/modems
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies
• Proficiency with programming languages such as C/C