Job description

TITLE: Warehouse Specialist

TYPE: Full Time, Hourly, 40 hrs per week

REPORTS TO: Director of Operations

LAST UPDATED: June 10, 2024

COMPANY INFORMATION:

SimplyHome's mission is to empower independence through innovation. SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations. Our core values include:

• Innovation – creatively blaze new trails
• Excellence – abide by a higher standard
• Integrity – do the right thing
• Community – create connection and build family through service and joy
• Empowerment – respect everyone; help unleash the full potential in all
• Commitment – passion and dedication of heart, mind, and soul to the work that we do

Those whose values are aligned to the values listed above are enthusiastically requested to apply.

JOB SUMMARY:

We are seeking someone who is excited to play an important role within our warehouse at SimplyHome! This person will serve as the primary point of contact for all warehouse functions, including: Inventory management, shipping & receiving, and order processing & fulfillment. This individual will interact directly with other SimplyHome team members and delivery drivers everyday; and will utilize business applications such as Slack, SalesForce, Goldfinch ERP, and Google Suite to complete work activities.

This person will help create and maintain organized, clean, and efficient warehouse programs as well as support improvement efforts to grow and scale the business. This role has responsibilities to ensure sufficient raw materials are available to meet production demands, as well as coordination of inbound & outbound shipments to meet specific timelines. Successful candidates for this position will have strong warehouse and previous ERP-system experience, effective communication and people skills, abilities to plan and coordinate activities to meet our business demands.

ESSENTIAL DUTIES:

• Utilize the company’s CRM and ERP systems (Salesforce & Goldfinch) to log transactions, create/receipt of purchase orders, pick lists, sales orders, shipment tracking, update/maintain item master, etc...
• Maintain necessary stock levels to support production demands through periodic cycle counts, defined picking process, and routine reordering
• Perform shipping and receiving; utilize Shipstation to create/schedule shipping orders, create and print labels, and enter delivery requirements
• Maintain excellent relationships with vendors, drivers, internal team members; be an ambassador for SimlpyHome’s product, services, and culture
• Package items efficiently and accurately, reduce and reuse packing materials
• Participate in the development, documentation, and optimization of internal processes
• Keep the warehouse organized, clean, labeled, and efficient
• Cross-train in new areas of the organization when appropriate and necessary
• Perform other duties as assigned

SKILLS/QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel is required and may require extended trips out of town.

EDUCATION & EXPERIENCE:

A high school diploma (or equivalent) and a minimum of 2 years’ experience working in a warehouse is required.

A minimum of 1 year of experience interfacing with an ERP or Inventory Management Systsem is required.

SKILLS/QUALIFICATIONS:

• Understands warehouse principles and best practices
• Proficient in ERP and inventory management software applications
• Profiecient with databases, software tools, and business office applications
• Is able to actively listen and steer conversations and/or communications to gain the necessary information to resolve technical issues
• Can manage time effectively and able to plan/project warehouse shipments appropriately to meet business requirements
• Can facilitate action independently to resolve issues
• Can provide an excellent customer service experience through effective communication and job area knowledge
• Uses good judgment on when to escalate issues for additional support
• Acts with integrity and a high degree of professionalism, makes positive and meaningful contributions, and builds relationships with other team members
• Ability to learn and comprehend new concepts.
• Passion and ability in providing excellent warehouse-related customer service
• Excellent English written and verbal communication skills; Proficiency in other languages a plus.

COMMUNICATION AND REPORTING RESPONSIBILITIES:

• Ensure all necessary reporting requirements are met via communications with appropriate personnel; Utilize and moderate Slack channels, SalesForce account notes, tickets/cases logs, email, and other tools as appropriate.
• Ensure data integrity in systems and updates or creation of documentation
• The ability to effectively present information (one-to-one presentations, as well as, small or large group situations) is necessary.
• Conduct individual communications (chat, conversation, email, etc..) with internal customers to ensure issues are handled and resolved appropriately

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Valid North Carolina Driver's License

Pass annual background check

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, lift 50 pounds or more, talk and hear. The employee is required to sit, use hands and fingers, handle and feel objects and tools and balance. Specific vision abilities required by this job include close vision, distance vision and the ability to focus.

BENEFITS:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

SALARY:

• Starts at $18.00 per hour and commensurate with experience

SCHEDULE:

• Monday to Friday

WORK LOCATION:

• Onsite, with potential for some hybrid/remote work as approved

ABILITY TO COMMUTE/RELOCATE:

• Arden, NC 28704: Reliably commute or planning to relocate before starting work (Required)

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly in an office setting with varying degrees of background noise. Lighting and ventilation are typical of an office setting. Smoking is not permitted inside any company-owned/operated physical plant. SimplyHome and CMI have a pet friendly environment, and employees are encouraged to have pets with them as long as this is reasonable. As such, we recommend that any allergies or other requests for issues with pets be made with a direct supervisor so that reasonable accommodations may be made. The employee occasionally works in outside weather conditions. The company expects this job to be involved directly with customers.

Employee Signature Date

Company Signature Date

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• related: 2 years (Required)

Ability to Commute:

• Arden, NC 28704 (Required)

Work Location: In person