You haven't searched anything yet.
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.
Our founder, Barc Simpson established we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956.
Our team of talented people are dedicated to our shared mission : to provide solutions that help people design and build safer, stronger structures.
Learn about our company culture .
As an Associate Technical Support Representative, you provide technical assistance for the Engineering department and testing laboratory across all product lines.
Communicate technical information about products and features to external customers as well as internal departments.
WHAT YOU’LL BE DOING (% of Time)
Front line of customer service technical support on all Simpson Strong-Tie products, software, and services to internal (e.
g., outside sales, inside sales, etc.) and external customers (e.g., engineers, architects, building officials, and contractors) through speaking directly to customers via the Engineering Phone Queue. (35%)
Researching solutions to customer inquiries by exploring test database, existing literature pieces, SalesForce and other internal discussion boards on related topics. (30%)
Assist in supporting of the Strong Frame product line through reviewing production drawings and customer documents to ensure consistency prior to fabrication, and coordinate efforts to place inspection reports on the website. (10%)
Assist Simpson Engineers with test reports, technical letters, custom hanger designs. (5%)
Assist in special projects as assigned by the Engineering Manager (5%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too :
Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees across all departments in the organization.
Draw and interpret charts and graphs.
Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand.
While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORK ENVIRONMENT
This job operates in a professional office environment where standard office equipment such as computers, phones, printers / scanners, etc. are frequently used.
TRAVEL REQUIRED
This job does not require travel.
WORK STATUS & LOCATION
This full-time, non-exempt position is located in Riverside, California
RELOCATION
Relocation is not available for this position.
$24.09 - $30.10 / Hour
REWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.
May exclude some positions, such as seasonal jobs.
View benefit plan details here : .
Last updated : 2024-05-21
Full Time
Durable Manufacturing
$59k-76k (estimate)
05/22/2024
06/06/2024
strongtie.com
PLEASANTON, CA
1,000 - 3,000
1956
KAREN COLONIAS
$200M - $500M
Durable Manufacturing
The job skills required for Product support representative include Customer Service, Customer Sales, Salesforce, Inside Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Product support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product support representative positions, which can be used as a reference in future career path planning. As a Product support representative, it can be promoted into senior positions as a Sales Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product support representative. You can explore the career advancement for a Product support representative below and select your interested title to get hiring information.