Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU As a Technical Support Representative, you will provide assistance to the Engineering department and testing laboratory across all product lines. WHAT YOU’LL BE DOING (of Time) Provide technical support and information on all Simpson products, software and services to internal and external customers including specifiers, building officials and contractors via phone and emails. Act as a liaison between customers, engineering, sales and production. (70%) Assist Simpson Engineers with test reports, technical letters, custom hanger designs, Strong-Wall® and Strong-Rod® technical support and various special projects. (20%) Provide cost analysis and value engineering on various special projects. (10%) DESIRED SKILLS AND EXPERIENCE If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too: High School Diploma or General Education Degree (GED) required. Two-year degree, technical school certificate in Business, or equivalent experience preferred. 1-2 years of experience in various aspects of commercial construction business, including budgeting, reading plans and familiar with common construction terminology. Drafting: Interpret and understand mechanical drawings and drafting standards, create and revise drawings using AutoCad and/or Inventor Communication: Ability to read, interpret, and write documents such as technical emails, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees across all departments in the organization Mathematics: Ability to apply concepts of basic algebra, trigonometry, and geometry. Ability to compute rate, ratio, and percent and to draw and interpret charts and graphs. Computer Skills: Must be proficient in computer data input using Microsoft Windows, Word and Excel, Access, PDF programs and Smartsheet or similar programs with the ability to learn new programs as needed Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations TRAVEL REQUIRED This job does not require travel. WORK STATUS & LOCATION This is a full-time, non-exempt position located in Stockton, CA. RELOCATION Relocation is not available for this position. PAY $29.28 - 46.83/ Hour REWARDS AT SIMPSON STRONG-TIE We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs. Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits. Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/. In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law. Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Where applicable, drug testing for marijuana may be modified to conform with state and local laws. #NowHiring #GetHired #Hiring #HiringNow Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team.